Entourage/Exchange FAQs

R

Robb Gibson

Does Microsoft have any official FAQs regarding Entourage connectivity
to an Exchange server? We currently use Outlook and our IT group is
suspicious of Entourage because a) it's not Outlook and b) the set up
process for connecting to Exchange isn't automatic like Outlook.

Some documentation from Microsoft that I could pass on to our IT group
would help get my foot in the door for Entourage support.
 
C

Corentin Cras-Méneur

Robb Gibson said:
Does Microsoft have any official FAQs regarding Entourage connectivity
to an Exchange server? We currently use Outlook and our IT group is
suspicious of Entourage because a) it's not Outlook and b) the set up
process for connecting to Exchange isn't automatic like Outlook.

Some documentation from Microsoft that I could pass on to our IT group
would help get my foot in the door for Entourage support.
Click to expand...

MacFixit published one a few days ago and the file is supposed to get on
MacTopia some time soon as far as I understood... Unfortunately (IMHO)
this FAQ is not very technical.

Monday, September 08 2003 @ 07:30 AM PDT icrosoft publishes
MExchange-enabled Entourage v.X FAQ

The Microsoft MacBU has provided MacFixIt with a new FAQ for the
Exchange -enabled version of Entourage v.X. The document is not yet
available on the Microsoft Web site, and contains several useful
troubleshooting tips for the e-mail client in question and answer
format. Among them:

"Q. Setup has failed. What do I do?

"A. Check to see if you have first installed Microsoft Office v. X
10.1.2 Update before installing Microsoft Exchange Update for Entourage
X (Office v. X 10.1.4 Update). To do so, open any Microsoft Office
application, click on the Word, Entourage, Excel, or PowerPoint menu,
and then click About. If you are currently running a version of
Microsoft Office v. X earlier than 10.1.2, you must first install
Microsoft Office v. X 10.1.2 Update before installing Microsoft Exchange
Update for Entourage X (Office v. X 10.1.4 Update). This download is
available from the download section of http://www.microsoft.com/mac .
(Installing the 10.1.3 update is not necessary as the components of the
10.1.3 update are included in the 10.1.4 update).

"Q. How do I access and import my .pst files?

"A. Exchange Update for Entourage X cannot currently import .pst files
directly. Microsoft's Mac BU is committed to offering the Mac community
a great line of products, and we will continue to work with our
customers to determine top future development priorities. (For a
workaround, consult Help in Exchange Update for Entourage X.)"

There are also some indicators regarding the future of the MacBU product
line-up:

"Q. Do you intend to make future improvements to Exchange Update for
Entourage X?

"A. The Mac BU is committed to creating the best productivity software
suite on the Mac. We are already developing the next versions of Word,
Excel, PowerPoint, and Entourage.

"Q. Do you intend to make Outlook for the Mac?

"A. The Mac BU has developed Entourage to be the best all-around e-mail
and personal information manager (PIM) designed specifically for Mac
customers. We speak with thousands of customers who use their Macs in
business, education, and at home to determine the right features and
priorities. We will continue to develop Entourage to meet the needs of
these customers. We do not have plans to make a version of Outlook for
the Mac
Click to expand...


Many other information have been posted to this newsgroup too.



Corentin
 
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