I have been running Entourage on a MacBook pro for a month or more. I
have set up project gallery and had several projects running in which
I had stored a heap of email and docs. I opened it this morning and
the whole lot has disspeared and I have one email from microsoft
welcoming me to Entourage. I cant work it out and cant sem to find the
previous records. Can anyone assist?? Thanks
When your Microsoft User Data folder is moved out of your Documents folder,
Entourage will create a new one with the Welcome message. It's usually user
error, but a virus application can put your database in quarantine.
Entourage expects the Microsoft User Data folder to be in your Documents
folder. For OS X users, that's the Documents folder in your User's folder.
Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!
Select Switch Identity and see if your old identity is still listed.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.
