Entourage Folders Disappeared on BackUp

C

Chip Schafer

After creating a back-up of my MS Office files on a portable hard drive,
I discovered to my horror and dismay that all of my email folders and
contents, including hundreds of addresses, had disappeared from
Entourage (OS X). I was treated as if I had just loaded it and was using
it for the first time. I am assuming that the files and/or folders are
somewhere on my hard drive, but under OS X I can't locate them. If I
click on the MS Entourage datbase I get a "blank" inbox.
 
D

Diane Ross

After creating a back-up of my MS Office files on a portable hard drive,
I discovered to my horror and dismay that all of my email folders and
contents, including hundreds of addresses, had disappeared from
Entourage (OS X). I was treated as if I had just loaded it and was using
it for the first time. I am assuming that the files and/or folders are
somewhere on my hard drive, but under OS X I can't locate them. If I
click on the MS Entourage datbase I get a "blank" inbox.
Click to expand...

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...



It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.



Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.



Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a
search in the Finder for this new identity. This will tell you where
Entourage is looking for Identities.




Fix if you have more than one Microsoft User Data Folder...

Move the
identity folder you want to use to the Office Identities folder that
Entourage is recognizing. Your identity is named "Main" by default. Be sure
to rename one so you do not overwrite.



Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. this creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.



Remember keep a backup of all data before deleting.
 
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