Entourage freezes reproducable

F

Friedrich Vosberg

Morning.

I thought it would be an unique behaviour but it occures regularly:
Entourage 11.2.4 freezes reproducable if I want to collapse in the
preview window the sent emails.

After immediate quit and restart of Entourage I can collapse the sent
emails for a while but some hours later the same wrong behaviour occures
again and I have to quit Entourage immediatly.

What can I do to repair this failure?

TIA and kind regards. Friedrich
 
S

Steve_Hoge

Friedrich said:
I thought it would be an unique behaviour but it occures regularly:
Entourage 11.2.4 freezes reproducable if I want to collapse in the
preview window the sent emails.
Click to expand...

I am getting new freezing behavior as well since the 11.2.4 update (on
MacOS PPC 10.4.6).

I haven't been able to reproduce it reliably but it seems to be related
to UI manipulation immediately after starting Entourage. When the
program freezes I can see from the MacOS Activity Monitor that the
Entourage Database Daemon is pegged, sucking up all my CPU cycles and
refusing to respond.

When this occures, quitting the Database Daemon process returns
responsiveness to Entourage, but I haven't been brave enough to
continue running Entourage in this state, so I usually quit and restart
it. (I have NOT rebooted the system, and this problem doesn't seem to
have affected the stability of the rest of the MacOS.)

This might be a useful clue for any Entourage developers out there who
keep up with this group...

-Steve
 
D

Diane Ross

I haven't been able to reproduce it reliably but it seems to be related
to UI manipulation immediately after starting Entourage. When the
program freezes I can see from the MacOS Activity Monitor that the
Entourage Database Daemon is pegged, sucking up all my CPU cycles and
refusing to respond.
Click to expand...

Check your Login Items for multiple copies of the Entourage Database daemon.
You should only have one. If you have more than one, delete them all and let
one of the Office applications create a new one. Multiple daemons in startup
can cause crashes.
When this occures, quitting the Database Daemon process returns
responsiveness to Entourage, but I haven't been brave enough to
continue running Entourage in this state, so I usually quit and restart
it.
Click to expand...
The daemon is not some mystical beast. Entourage can run without problems
with the daemon closed. The Microsoft Database Daemon allows the Reminder to
work even if all MS applications are closed. The daemon is actually used all
the time to access the Database. Even Word uses it. This is why you need to
Quit Notifications and/or the Microsoft Database daemon when you install MS
updates. Note in Office 2004, the daemon is also used to run the option in
the the Database Utility to "Verify Automatically in Background".
(I have NOT rebooted the system, and this problem doesn't seem to
have affected the stability of the rest of the MacOS.)
Click to expand...

I recently had a problem where Help did not work in MS Office apps. The
problem was fixed by a reboot. Try it!
 
F

Friedrich Vosberg

Diane Ross said:
Check your Login Items for multiple copies of the Entourage Database daemon.
Click to expand...

In System Preferences -> Users -> Startup Item are displayed an
Entourage Database daemon and a Microsoft AU daemon. Should I delete one
of them?

Kind regards. Friedrich
 
C

Chris Ridd

In System Preferences -> Users -> Startup Item are displayed an
Entourage Database daemon and a Microsoft AU daemon. Should I delete one
of them?
Click to expand...

The AutoUpdate (AU) daemon could be removed. You'll find out about
updates quickly enough by keeping an eye on Mac news sites, this group,
etc. If you're bored you can also run Microsoft AutoUpdate.app by hand.

If you remove the Database daemon, I would *hope* that Entourage is
smart enough to re-add it next time it starts up. Consider that
Entourage has to do something like this when it is first run (eg if you
do a drag install of Office), so it isn't a stretch to hope it'll do
this at other times :)

Also make sure Spotlight's not indexing anything inside
~/Documents/Microsoft User Data/Office 2004 Identities/ (exclude this
folder using System Preferences). Apologies if this was mentioned
earlier in the thread...

Cheers,

Chris
 
D

Diane Ross

In System Preferences -> Users -> Startup Item are displayed an
Entourage Database daemon and a Microsoft AU daemon. Should I delete one
of them?
Click to expand...

These are two separate daemons and do not interfere with one another. No
need to delete.
 
C

Carter Crain

The daemon is not some mystical beast. Entourage can run without problems
with the daemon closed.
Click to expand...

When I quit the Database Deamon Entourage does not respond saying there is
an error. It may be that this is just another symptom of a corrupt database
that rebuilding won't fix.

Carter Crain
 
Top