Entourage freezing

D

David Woessner

I have an eMac that starts to open Entourage, an then freezes. The Mail
window appears, but then nothing happens. On the activity monitor, it takes
up about 75-85% of the CPU, and then results in being hung. We've
reinstalled Office, trashed Office pref and the plist for the user.
Entourage works for another account on the computers. I was just wondering
if anyone had seen something like this before, and had any advice..Thanks!!

David
 
D

Diane Ross

I have an eMac that starts to open Entourage, an then freezes. The Mail
window appears, but then nothing happens. On the activity monitor, it takes
up about 75-85% of the CPU, and then results in being hung. We've
reinstalled Office, trashed Office pref and the plist for the user.
Entourage works for another account on the computers. I was just wondering
if anyone had seen something like this before, and had any advice..Thanks!!
Click to expand...

Try holding down the shift key during launch to prevent startup schedules
from firing. If Entourage open without problem, then you should check for a
bad message.

Turn off Preview Pane and peruse the server to identity the problem message.
It's often the oldest. You can do this via webmail or if you have POP
accounts, you'd do it by Allow Online Access in the Options page of the
account settings, then checking the server icon now appearing in the Folders
List and turn off Preview Pane. If IMAP, Exchange or Hotmail just check your
Inbox and folders affected by rules with Preview Pane turned off. Delete the
message (which actually marks it for Deletion form the server), connect to
the server (Send & Receive All), and I think you'll be OK.

If you continue to have problems, see the Troubleshooting Page:

<http://www.entourage.mvps.org/troubleshoot/index.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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