Hi Peter,
See below.
Yes Entourage 2001
At start up. I would see the "welcome to " new mail in the in box but
cannot read anything. Mouse moves but not able to access any of the
pull down menus nor folders. Then after rebuild etc. I did manage to
see that the startup script went further but a Red coloured dialogue
box appeared but no error message was displayed in the box. The radio
button was drawn but again no information was displayed. I could not
access the button or any other functions. The welcome sound did play.
Desktop rebuild after rebuild database and advanced rebuild.
Addittionally rebuild desktop after remove office as well as after
reinstall.
Used teh out of date remove tool from the CD, I guess. What is the
release version of the newer remove tool so that I can confirm which
one I have?
If you used the removal tool from the CD, it doesn't matter what the version
number is: It's out-of-date, pure and simple. You need to download the
current removal tool at
<
http://www.microsoft.com/mac/download/office2001/RemoveOffice.asp> and
repeat the removal/reinstall process. Follow these steps:
-- If these files are important to you, back them up on external media for
later reinstallation:
Normal Template: Applications>Microsoft Office 2001>Templates
My Templates (your custom templates): same as above
Custom Dictionary: System Folder>Preferences>Microsoft
AutoCorrect List (Office ACL English): same as above
-- Download the Office 2001 Remover from
<
http://www.microsoft.com/mac/download/office2001/RemoveOffice.asp>. DO NOT
use the remover from the Office 2001 CD; it is not up-to-date.
-- With all Office applications closed, run it. That searches your hard
disk, and particularly your System folder, to make sure everything is
removed.
-- Rebuild the desktop.
-- Reinstall Office 2001 from the CD.
-- Start each Office 2001 application once to cause it to initialize itself.
-- Download and install the following updaters from Mactopia.com
(<
http://www.microsoft.com/mac/download/default.asp#Office2001>) in this
order:
* Microsoft Office 2001 Service Release 1
* Microsoft Word 2001 Security Update: Macro Vulnerability
* Microsoft PowerPoint/Excel 2001 Macro Security Update
* Entourage 2001 - Hotmail Updater (even if you don¹t use Hotmail)
* Microsoft Office 2001 SSL Security Updater
-- Rebuild the desktop.
NOTE: If you're getting error messages during this process, as you note
below, something is wrong, even if the updates appear to go through.
Increased both base and preferred.
Not good. When you do the removal/reinstall above, you should be back at
the default memory settings. If, after the successful reinstall, Entourage
is still crashing, increase the Preferred memory only (try 20000K). Always
leave Minimum memory (for any program) at the default *unless* the
manufacturer of the software recommends increasing it. The explanation is a
long one but the basic reason is that Minimum memory takes up RAM that is
then unavailable to any other program, whether the memory is being used or
not. Preferred memory, on the other hand, *is* available to other programs
when it's not needed.
If you increased Minimum memory for other applications, that could be adding
to your problems. Take them all back to their defaults.
executed the rebuild when the original Entourage was installed and the
SR1 update had been done. Then reinstalled and performed the SR1
update. Tried to do the other update but ran into 2 error messges yet
the update went through (don't believe that that was the problem
because the hang still occured before the second combination Hotmail
etc. update was attempted)
As I said above, error messages during the removal/reinstall should not be
ignored. Let's see if you can get through the reinstall without seeing any,
once you've done the proper removal first.
Be sure you download the correct updaters. Assuming you have the full
Office 2001, be sure you don't download the updaters for the Special Edition
(SE) by mistake.
My backup is quite old and I probably could recover it but it is the
more recent group of files that I am interested in.
The 2 main files that appear to still have information are the
database and the messages. I attempted to use the messages after the
reinstall and merely replaced the file but without the database the
messages won't be displayed.
I'm not sure what you mean by this. If you didn't make a backup, what files
are you using to replace other files. And, no, nothing will work without a
Database file, but there has to be one there.
Anyway, before doing the removal and after closing Entourage, open your MUD
folder and rename your Main Identity to something else (say, Previous
Identity) and don't open Entourage again until after the removal/reinstall.
I want Entourage to open with a new, blank identity when the reinstall is
completed. Don't worry, you can switch identities to get back to Previous
Identity later. I want to see if Entourage works properly with the new Main
Identity. If it does, it may indicate corruption in your Previous Identity
but post back here with the results of the removal/reinstall before trying
to switch identities. If you're still getting hangs, then we'll need to
look elsewhere altogether, but we can't make that determination until we're
sure you have a good install.
Hope this helps!!
. Are you in OS 9.2.1 by any