Entourage Has Crashed

[Scott Carr]

I have Entourage v.X 1.4 (I believe) running on a G5 with Mac OS X
10.3.3. Today, for whatever reason, the program just stopped working.
I now get the startup screen, at which point it promptly crashes. The
bug report includes:

Date/Time: 2004-04-06 11:49:18 -0700
OS Version: 10.3.3 (Build 7F44)
Report Version: 2

Command: Microsoft Entourage
Path: /Applications/Microsoft Office X/Microsoft Entourage
Version: ??? (???)
PID: 571
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x04818034

Thread 0 Crashed:
0 MCPZ.stb 0x011d3758 0x11c89d0 + 0xad88
1 MCPZ.stb 0x011d2cb0 0x11c89d0 + 0xa2e0
2 MCPZ.stb 0x011d2c54 0x11c89d0 + 0xa284
3 Microsoft Framework UI 0x013e5744 0x1338000 + 0xad744
4 Microsoft Framework UI 0x0145636c 0x1338000 + 0x11e36c
5 Microsoft Framework UI 0x014565dc 0x1338000 + 0x11e5dc
6 PowerPlantZ 0x01132ee8 0x10e9da0 + 0x49148
7 PowerPlantZ 0x011322f0 0x10e9da0 + 0x48550
8 PowerPlantZ 0x011321a4 0x10e9da0 + 0x48404
9 Microsoft Framework UI 0x01454dcc 0x1338000 + 0x11cdcc
10 Microsoft Framework UI 0x01453d38 0x1338000 + 0x11bd38
11 Microsoft Framework UI 0x01453164 0x1338000 + 0x11b164
12 Microsoft Entourage 0x004ebc80 0x405000 + 0xe6c80
13 Microsoft Entourage 0x004ebe34 0x405000 + 0xe6e34
14 Microsoft Entourage 0x004989d8 0x405000 + 0x939d8
15 Microsoft Framework DB 0x016879dc 0x15eba20 + 0x9bfbc
16 Microsoft Entourage 0x00498398 0x405000 + 0x93398
17 Microsoft Entourage 0x00498350 0x405000 + 0x93350
18 Microsoft Entourage 0x00485e88 0x405000 + 0x80e88
19 Microsoft Entourage 0x00487c84 0x405000 + 0x82c84
20 PowerPlantZ 0x01136c20 0x10e9da0 + 0x4ce80
21 Microsoft Entourage 0x004831cc 0x405000 + 0x7e1cc

Now, I have attempted switching users, and this appears to work.
Through the process of elimination, I have found some type of problem
with the database file itself, which is 1.8GB large. Is there any way
to salvage this info? I cannot even login to Entourage to attempt a
rebuild... help and thanks!

-- Scott

 

[Chris Garaffa]

I have Entourage v.X 1.4 (I believe) running on a G5 with Mac OS X
10.3.3. Today, for whatever reason, the program just stopped working.
I now get the startup screen, at which point it promptly crashes. The
bug report includes:

[snip crash log]

Now, I have attempted switching users, and this appears to work.
Through the process of elimination, I have found some type of problem
with the database file itself, which is 1.8GB large. Is there any way
to salvage this info? I cannot even login to Entourage to attempt a
rebuild... help and thanks!

Hi Scott. If Entourage will not launch for your user but will for another,
it may be due to corrupted preferences. In any case, you could try this:
copy your Microsoft User Data folder over to the new user (where Entourage
works) and try launching/repairing from there. I'd copy it instead of move,
and also make another backup copy beforehand (if you have enough HD space).

Good luck!

 

[Scott Carr]

I have Entourage v.X 1.4 (I believe) running on a G5 with Mac OS X
10.3.3. Today, for whatever reason, the program just stopped working.
I now get the startup screen, at which point it promptly crashes. The
bug report includes:

[snip crash log]

Now, I have attempted switching users, and this appears to work.
Through the process of elimination, I have found some type of problem
with the database file itself, which is 1.8GB large. Is there any way
to salvage this info? I cannot even login to Entourage to attempt a
rebuild... help and thanks!

Hi Scott. If Entourage will not launch for your user but will for another,
it may be due to corrupted preferences. In any case, you could try this:
copy your Microsoft User Data folder over to the new user (where Entourage
works) and try launching/repairing from there. I'd copy it instead of move,
and also make another backup copy beforehand (if you have enough HD space).

Good luck!

Chris, thanks for the suggestion. Actually tried that, and even tried
"rebuilding" database with that new user, but to no avail.... any
other suggestions?

 

[adam]

I am running entourage x.1.4 on a powerbook g4. Entourage kept shutting
down upon send/receive. Could not figure out why, tried uninistalling and
everything else on the help pages/groups. Turns out, I went to my email
host server (bellsouth, pair.com ect..) and deleted all the messages on my
server, and the program works fine now. As long as I check my email
regularly. Dont know if that helps, but I figured I'd try. Good luck

-----Original Message-----

I have Entourage v.X 1.4 (I believe) running on a G5 with Mac OS X
10.3.3. Today, for whatever reason, the program just stopped working.
I now get the startup screen, at which point it promptly crashes. The
bug report includes:

[snip crash log]

Now, I have attempted switching users, and this appears to work.
Through the process of elimination, I have found some type of problem
with the database file itself, which is 1.8GB large. Is there any way
to salvage this info? I cannot even login to Entourage to attempt a
rebuild... help and thanks!

Hi Scott. If Entourage will not launch for your user but will for another,
it may be due to corrupted preferences. In any case, you could try this:
copy your Microsoft User Data folder over to the new user (where Entourage
works) and try launching/repairing from there. I'd copy it instead of move,
and also make another backup copy beforehand (if you have enough HD space).

Good luck!