ENTOURAGE IN TIGER IS AWFUL

M

Mike S.

My friends on MAC are having the same problem as I am having: the
random and FREQUENT spinning ball that appears whenever I do the most
simple of tasks using Entourage on Tiger OS. Whether it's writing an
email, switching to calendar, deleting email, creating a new mail
document, attaching a file, whatever - the spinning ball appears for up
to 20 or 30 seconds, thereby preventing me from getting work
efficiently done. I've seen hack email software perform better than
this!!

One would think that Microsoft, with 30+BILLION in cash, would assign a
team of engineers to fix this problem, and pronto. Part of the slow
and inevitable diminishment of a major brand? It's sad to see.
 
M

matt neuburg

Mike S. said:
My friends on MAC are having the same problem as I am having: the
random and FREQUENT spinning ball that appears whenever I do the most
simple of tasks using Entourage on Tiger OS.
Click to expand...

Have you set Spotlight not to index Entourage's database? m.
 
P

Paul Anderson

Mike S. said:
My friends on MAC are having the same problem as I am having: the
random and FREQUENT spinning ball that appears whenever I do the most
simple of tasks using Entourage on Tiger OS.
Click to expand...

I had the beach ball so often it became frustrating just composing a
message. I'd have the beach ball for seconds at a time after typing
just a few words. After rebuilding my Entourage database and
rebooting, I have not seen this behavior.

Sorry I can't identify exactly what's causing the problem but am glad I
seem to no longer have it. (Now that I've said that, it'll probably
come back.)

Paul
 
M

matt neuburg

Mike S. said:
My friends on MAC are having the same problem as I am having: the
random and FREQUENT spinning ball that appears whenever I do the most
simple of tasks using Entourage on Tiger OS. Whether it's writing an
email, switching to calendar, deleting email, creating a new mail
document, attaching a file, whatever - the spinning ball appears for up
to 20 or 30 seconds, thereby preventing me from getting work
efficiently done. I've seen hack email software perform better than
this!!

One would think that Microsoft, with 30+BILLION in cash, would assign a
team of engineers to fix this problem, and pronto. Part of the slow
and inevitable diminishment of a major brand? It's sad to see.
Click to expand...

Sorry to make a second comment on this note, but I think it's only fair
to point out that lots of us are hammering away at Entourage in Tiger
all day long every day and are not seeing this problem. So you'd do
better to ask for a solution and show some willingness to figure out
what the problem is on your own machine, rather than resorting to
SPAM-CAPS and Microsoft-bashing. m.
 
C

claudel

Sorry to make a second comment on this note, but I think it's only fair
to point out that lots of us are hammering away at Entourage in Tiger
all day long every day and are not seeing this problem. So you'd do
better to ask for a solution and show some willingness to figure out
what the problem is on your own machine, rather than resorting to
SPAM-CAPS and Microsoft-bashing. m.

--
matt neuburg, phd = [email protected], http://www.tidbits.com/matt/
Tiger - http://www.takecontrolbooks.com/tiger-customizing.html
AppleScript - http://www.amazon.com/exec/obidos/ASIN/0596005571
Read TidBITS! It's free and smart. http://www.tidbits.com
Click to expand...

I haven't had performance issues, but I *have* had minor DB corruption
issues since I upgraded to Tiger and Office X. I excluded the Microsoft
User Directory containing my email DB and my Virtual PC images from
Spotlight, which I'm sure helps performance. It *is* annoying to see
fragments of archived emails show up minus the formatting under
different headers though.


Claude
 
M

Mike S.

Try sending Microsoft a message about this problem. (NOT possible.) Or
try consulting tech support without having to pay $35 for the right to
ask a support question. Ah, then you might understand the frustration.
So I have all the right in the world to complain about a company that
has suddenly held my email productivity hostage without offering
neither a solution nor an acknoweldgement (nor a way to complain
formally) on it's site when I know full well that all my friends have
been posting on groups that Microsoft has been known to check. I'm
also sure others have complained this way, judging from the posts here
and elsewhere. It might be an acceptable lack of response from a small
company with no resources but not Microsoft. So as a very disappointed
customer I have all the right in the world to express my opinion since
it is fully justified and the company has done NOTHING to rectify this
problem. By the way, read my post again. Where ths bashing? Nothing
outrageous, extreme, harsh about it. Abject disappointment based on
fact is what that is.
 
K

Karl Ryan

Mike said:
My friends on MAC are having the same problem as I am having: the
random and FREQUENT spinning ball that appears whenever I do the most
simple of tasks using Entourage on Tiger OS. Whether it's writing an
email, switching to calendar, deleting email, creating a new mail
document, attaching a file, whatever - the spinning ball appears for up
to 20 or 30 seconds, thereby preventing me from getting work
efficiently done. I've seen hack email software perform better than
this!!

One would think that Microsoft, with 30+BILLION in cash, would assign a
team of engineers to fix this problem, and pronto. Part of the slow
and inevitable diminishment of a major brand? It's sad to see.
Click to expand...

I used to have this problem under Panther as well as any MS Office
application freezing when I tried to quit whatever it was I was running.
I haven't had this problem under Tiger (yet) but the simple fix I used
was to just drag the MS Office applications from the original CD and
onto my hard disk which usually worked without losing all my data and
preferences.

After having used Mac OS 8.6 and the very popular PC OS for that dare
not speak its name for many years, reinstalling software, extensions and
Operating Systems has always been a fact of life for me. The fact that
MS Office for Mac is so easy to install makes me happy.
 
M

Mike S.

None of these have worked. The closest fix came from our friend from
HP here who suggested a rebuild of the Entourage database. That
provided relief for a mere 24 hours. It is a design flaw with the
build of Entourage 2004 that it does not function well in Tiger. This
reflects poorly on both Microsoft and Apple.
 
K

Karl Ryan

Mike said:
None of these have worked. The closest fix came from our friend from
HP here who suggested a rebuild of the Entourage database. That
provided relief for a mere 24 hours. It is a design flaw with the
build of Entourage 2004 that it does not function well in Tiger. This
reflects poorly on both Microsoft and Apple.
Click to expand...

I'm sorry that it didn't work for you, computers are terrible like that
aren't they?. Perhaps a migration to Mozilla's Thunderbird would be a
better solution in the longer term?
 
B

Barry Wainwright

It is a design flaw with the
build of Entourage 2004 that it does not function well in Tiger. This
reflects poorly on both Microsoft and Apple.
Click to expand...

I have to take issue with you here on at least two points.

First, how can it be a design flaw in entourage when it was released long
before Tiger? How are they supposed to ensure compatibly with FUTURE
versions of the OS

Second, I do not accept that there is anything wrong in Tiger. I and the
vast majority of other users are quite happy with things running quite
smoothly.

So, how does this reflect poorly on MS and/or Apple?
 
P

Paul Berkowitz

None of these have worked. The closest fix came from our friend from
HP here who suggested a rebuild of the Entourage database. That
provided relief for a mere 24 hours.
Click to expand...

There were probably at least two issues:

1) You needed to do a database rebuild due to some database corruption.

2) NOW you need to turn of Spotlight for the Office 2004 Identities folder.

3) It's possible you have another issue which re-introduces corruption into
your database (from some type of synching, perhaps). Not very likely, but
possible.
It is a design flaw with the
build of Entourage 2004 that it does not function well in Tiger. This
reflects poorly on both Microsoft and Apple.
Click to expand...

As Barry said, that does not make sense. How could MS design it for Tiger
when Jaguar was the OS at the time and Panther in beta? Tiger hadn't even
been dreamed of. Nevertheless, it works perfectly well in Tiger. That was
not the case for Virtual PC, so a Tiger update of VPC was released within a
couple months of Tiger's release. There may be the occasional minor blip in
Office that needs adjusting in Tiger, but nothing much has been reported.

You are resisting the evidence of tens of thousands (maybe hundreds of
thousands or even millions) of users, including a fair number here, who have
no problem with Entourage in Tiger. Instead of asking for help to try to
narrow down what your own particular problem might be, you rush to assume
it's some sort of dire "design flaw". That's not going to fix your problem,
you know.


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
W

wdukeduf

This fix worked just fine for me.
Thanx again, Paul.
Your advice is always "spot on."

I think "Office" for Mac is great (a user for more years than I care to
admit).
 
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