Entourage is deleting read messages on restart

D

David Riedle

Has anyone seen this?

I have a client's daughter whose Entourage 2004 account is deleting
read emails in the "In Box" when the program is restarted.

The problem started a few days ago, and she was going to upgrade to
Office 2004, so I rebuilt the database in Office X, and installed
Office 2004.

The problem is still there. When you read a message by opening it up
in a new window, or just viewing it in the preview pane, and restart
entourage, the viewed messages delete automatically. They do not,
however, go to the "Deleted Items" folder. They just vanish. I have
rebuilt the database in Office 2004 as well, and have turned off all
of the rules.

I created another user, and duplicated the database and moved it into
the new user's document folder with no success. The same thing occurs.
I have turned off all of the rules with no success.

I created another user, and then transferred the email settings
across, and this account works fine.

Also, previously read messages in anthing other than the "Inbox" are
not affected.

Norton Anti-Virus does not see anything.

This is a serious problem, since she has about 4 GB of mail, and much
of it is course related. Does anyone have any suggestions?
 
R

Richard Jachnik

Barry Wainwright said:
Under the view menu, uncheck 'unread only'
Click to expand...

I have just experienced a read message vanish - which is most annoying
as it was important. Entourage had hung up when I had composed a
message with attachments (*.doc & *.excel along with a previous email.
It just would not send. First thing next morning I received new mail.
As I passed the mouse over the important message - it vanished! The
composed message would still not go so I redid it and it went OK. The
important message is permanently lost. The email attachment threw
Entourage a wobbly.
 
B

Barry Wainwright

I have just experienced a read message vanish - which is most annoying
as it was important. Entourage had hung up when I had composed a
message with attachments (*.doc & *.excel along with a previous email.
It just would not send. First thing next morning I received new mail.
As I passed the mouse over the important message - it vanished! The
composed message would still not go so I redid it and it went OK. The
important message is permanently lost. The email attachment threw
Entourage a wobbly.
Click to expand...


It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
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