3 times now, I have turned on my IMAC, and opened Entourage, only to
have it be whiped clean. It has no recollection of my contacts, email
account, or emails. It even gives me the start up screen "Welcome to
Entourage". Does anyone know why it keeps doing this? I have been
Exporting my settings, but this is getting old.
This is THE most asked question.
Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!
Select Switch Identity and see if your old identity is still listed.
Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.
See "Basics everyone should know about using Entourage"
<
http://www.entourage.mvps.org/get_started/index.html#basics>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<
http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<
http://blogs.msdn.com/entourage/>
