Entourage locks up when sync with Exchange

A

Andy308

A week ago I upgraded to 2008 from 2004. everything went well including email transfer. My email is connected to our company exchange server (via web) and at first (about 4 days) everything worked well including synchronization. However a few days ago I started getting the beachball wheel during sync which locks me out from entourage for several mins at a time. Each time I send or move an email the sync locks me out making it unusable. The only way I can work now is when off line and it's a big problem.
I have checked the database & even rebuilt it, but no improvement. I have even deleted all my projects as I read on a forum this could be the problem, but still no change.
Does anyone have any ideas as it's a real pain??
Thanks
 
W

William Smith

A week ago I upgraded to 2008 from 2004. everything went well including
email transfer. My email is connected to our company exchange server
(via web) and at first (about 4 days) everything worked well including
synchronization. However a few days ago I started getting the beachball
wheel during sync which locks me out from entourage for several mins at
a time. Each time I send or move an email the sync locks me out making
it unusable. The only way I can work now is when off line and it's a big
problem.
I have checked the database & even rebuilt it, but no improvement. I
have even deleted all my projects as I read on a forum this could be the
problem, but still no change.
Does anyone have any ideas as it's a real pain??
Thanks
Click to expand...

You're connecting via Outlook Web Access (OWA) but are you within your
company network along with the Exchange Servers? Then you should be
connecting directly to the back-end sever that stores your account.
Performance will be much better.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
A

Andy308

Bill,
Thanks for the reply. You are correct I am currently connecting via the OWA connection. I do this because I use a Macbook and operate both inside &amp; outside the company firewall.
Actually this weekend as the sync had become so slow and entourage had become unusable, in desperation I did a complete reinstallation of Office. I'm pleased to say it seems to have cured the problem.
I've been running all day with no issues at all. I conclude that something had become messed up either in the email database or in Entourage. Fingers crossed the issue is permanently resolved.
Anyway, thanks for answering my posting.
regards
Andy
 
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