Entourage locks up -

H

hereward

I have a small (non-junk) message in my junk-mail folder (Entourage
2004) which locks up the app when I try to open it, and which I can't
delete (it won't drag to the deleted items folder). I checked with my
ISP, and it doesn't appear in my webmail folder there. Any suggestions
for getting rid of it?

Thanks -
 
M

Mickey Stevens

Try turning off the Preview Pane (View > Preview Pane). Then select the
message, delete it, go to the "Deleted Items" folder, and delete it.

If that doesn't work, try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

Then try the procedure I mentioned at first again.
 
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