Entourage looping at startup

C

crippy

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

On startup, Entourage seizes 90+% of processor cycles (per Activity Monitor), even with network disconnected. Cannot access except to Force Quit with Activity Monitor. Sample below:
2008-10-21 22:59:35.241 sample[610] thread_read_stack: stack appears to be in inconsistent state to trace. Truncating stack.
2008-10-21 22:59:35.391 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.401 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.431 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.441 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.471 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.521 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.571 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.581 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.611 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.701 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.721 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.731 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.761 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.781 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.791 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.821 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.841 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.911 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:35.931 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.021 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.031 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.051 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.281 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.341 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.381 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.421 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.551 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.581 sample[610] thread_read_stack: stack appears to be corrupt or in inconsistent state. Truncating stack.
2008-10-21 22:59:36.591 sample[610] thread_read_stack: stack appears to be c
 
D

Diane Ross

[email protected] said:
On startup, Entourage seizes 90+% of processor cycles (per Activity Monitor),
even with network disconnected. Cannot access except to Force Quit with
Activity Monitor. Sample below:
Click to expand...

Sorry, but most of us can only get clues from log reports. It takes a
developer to read them.

Try holding the Shift key down when launching Entourage. Does that help? If
yes, then it's a schedule that's firing and most likely it's a corrupt
message.
<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash2>

If this doesn't work, in your Microsoft User Data folder, rename your
Identity (named Main by default to Old Main.) Launch Entourage. It should
open in a new blank Identity. Does this launch?

If no, then Go to System Preferences --> Create a New User in Accounts.
Switch to the New User by logging out/in or use Fast User Switching. Test
Entourage there.

Let me know what your testing shows. I also need the exact version of
Entourage and the OS.

Download this script that will show you Office version info. Note there are
different scripts for Office X, 2004 and Office 2008.
<http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findVersionIn case the above link does not work:
<http://tinyurl.com/4yeepm>

Here is an example for Entourage 2008:

Last update applied: Monday, October 6, 2008 7

Microsoft Entourage.app: 12.1.3
Microsoft Excel.app: 12.1.3
Microsoft Word.app: 12.1.3
Microsoft PowerPoint.app: 12.1.3
MicrosoftComponentPlugin:Monday, October 6, 2008 7:21:53 PM
Junk E-Mail Protection:Monday, October 6, 2008 7:24:41 PM
Mac OS X 10.5.5 (9F33)
 
C

crippy

[email protected] said:
Sorry, but most of us can only get clues from log reports. It takes a
developer to read them.

Try holding the Shift key down when launching Entourage. Does that help? If
yes, then it's a schedule that's firing and most likely it's a corrupt
message.


If this doesn't work, in your Microsoft User Data folder, rename your
Identity (named Main by default to Old Main.) Launch Entourage. It should
open in a new blank Identity. Does this launch?

If no, then Go to System Preferences --> Create a New User in Accounts.
Switch to the New User by logging out/in or use Fast User Switching. Test
Entourage there.

Let me know what your testing shows. I also need the exact version of
Entourage and the OS.

Download this script that will show you Office version info. Note there are
different scripts for Office X, 2004 and Office 2008.
In case the above link does not work:


Here is an example for Entourage 2008:

Last update applied: Monday, October 6, 2008 7

Microsoft Entourage.app: 12.1.3
Microsoft Excel.app: 12.1.3
Microsoft Word.app: 12.1.3
Microsoft PowerPoint.app: 12.1.3
MicrosoftComponentPlugin:Monday, October 6, 2008 7:21:53 PM
Junk E-Mail Protection:Monday, October 6, 2008 7:24:41 PM
Mac OS X 10.5.5 (9F33)
Click to expand...
Thanks, Diane.

The 2nd option did work: Entourage started properly with the new blank Main Identity, but of course I could not access existing mail (so I restored non-working Identity.) How can I perform this function and retain email account information?

Script ifo on release levels:
Last update applied: 11.5.2

Microsoft Entourage: 11.4.0
Microsoft Excel: 11.5.2
Microsoft Word: 11.5.0
Microsoft PowerPoint: 11.5.1
Microsoft Component Plugin: 11.5.2
Junk E-Mail Protection: 11.3.4
Mac OS X 10.4.11 (8S2167)

Thanks again,
Crippy
 
D

Diane Ross

[email protected] said:
The 2nd option did work: Entourage started properly with the new blank Main
Identity, but of course I could not access existing mail (so I restored
non-working Identity.) How can I perform this function and retain email
account information?
Click to expand...

Let's try an easy fix first.

1) Make a copy in the Finder first.
2) Export everything as Entourage archive (.rge) under File --> Export in
the Menu bar. Select to delete everything after exporting.
3) Quit Entourage and launch
4) What happens?

If it launches OK, then try importing the .rge file.

Second option not as easy....
If no, then you will need to start in a new Identity and you should be able
to use the .rge file to start in a new Identity. You can option drag over
the Rules and Signature file. You'll have to reset all the rule folders
destinations and enter account info to create the new Identity.

If the export fails as .rge then there is corruption in your database so we
would need to look at exporting as MBOX files and tab delimited files.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 
C

crippy

:




The 2nd option did work: Entourage started properly with the new blank
Click to expand...
Main > Identity, but of course I could not access existing mail (so I
restored > non-working Identity.) How can I perform this function and
retain email > account information?





Let's try an easy fix first.





1) Make a copy in the Finder first. 2) Export everything as Entourage
archive (.rge) under File --> Export in the Menu bar. Select to delete
everything after exporting. 3) Quit Entourage and launch 4) What happens?





If it launches OK, then try importing the .rge file.





Second option not as easy.... If no, then you will need to start in a
new Identity and you should be able to use the .rge file to start in a
new Identity. You can option drag over the Rules and Signature file. You'll
have to reset all the rule folders destinations and enter account info
to create the new Identity.





If the export fails as .rge then there is corruption in your database
so we would need to look at exporting as MBOX files and tab delimited
files.





How to manually move your data. (when import fails and/or you need to
move to a new Identity same version or revert to an older version)








-- Diane




Bummer: I don't know how I'd do an Entourage export because I can't use it when it starts with my Identity -- it's looping inaccessibly.

Other ideas?

Thanks, crippy
 
D

Diane Ross

crippy said:
Bummer: I don't know how I'd do an Entourage export because I can't use it
when it starts with my Identity -- it's looping inaccessibly.
Click to expand...

Can you describe the looping Entourage is doing?

Did you try the Shift key down at startup?
 
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