Entourage Madness with Hotmail and now problems with all of Office

B

Billy Squier

Hello.
I really need help before I throw my computer out the window. I too
am trying to access my hotmail email from entourage. I followed the
advice I read here: installed 10.1.2, 10.1.4, and 10.1.5.

I went to go back into Entourage and brought up the microsoft office x
setup assistant and asked for my personal information and cd key. I
entered the cd key (the same one that I used initially when I first
installed office) and it is telling me that it is not valid.

Now not only can't I use Entourage at all, I can't use any of my
microsoft office programs.

Please Please Please email me if you have any information for me.

Billy
 
D

Diane Ross

I really need help before I throw my computer out the window. I too
am trying to access my hotmail email from entourage. I followed the
advice I read here: installed 10.1.2, 10.1.4, and 10.1.5.
Click to expand...

Did you use Remove Office, or did you just drag the Office folder to the
trash?

If you have any backups of your User's preferences folder you can use your
old MS preferences to get back up and running. The CD key file (Microsoft
Office X/Office/Officepid) is invisible so you will have to find someway to
get that copied over too.
I went to go back into Entourage and brought up the microsoft office x
setup assistant and asked for my personal information and cd key. I
entered the cd key (the same one that I used initially when I first
installed office) and it is telling me that it is not valid.
Click to expand...

It's possible your CD key is considered one of the pirated keys and you will
have to call or email MS with proof of ownership to get a new key.

<http://support.microsoft.com/default.aspx?scid=kb;en-us;811224>)
 
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