Entourage not responding

S

Stonecliffe

I recently installed the OSX 10.4.6 and Entourage patchs are also up to
date. What I am experiencing is Entourage stops responding and is
consuming most of the CPU. I have to use activity monitor to kill it.
It is intermittent so far and I haven't been able to map a pattern of
activity which triggers it.
Wondering if anyone else has been experiencing this.
Thanks
 
D

Diane Ross

I recently installed the OSX 10.4.6 and Entourage patchs are also up to
date. What I am experiencing is Entourage stops responding and is
consuming most of the CPU. I have to use activity monitor to kill it.
It is intermittent so far and I haven't been able to map a pattern of
activity which triggers it.
Wondering if anyone else has been experiencing this.
Click to expand...

Try killing the Spotlight search of the Entourage database. Excluding the
MUD folder from Spotlight does not affect the new Spotlight features.

To exclude drag the Microsoft User Data folder to the Privacy window in
Spotlight System Preferences.

Let us know if you continue to have problems.
 
S

Stonecliffe

Thanks Diane,
I made the change and so far it's stable and hasn't occured again.
The downside of course is losing the ability for spotlight to search
messages.
Hopefully Microsoft will patch this soon.
 
D

Diane Ross

I made the change and so far it's stable and hasn't occured again.
The downside of course is losing the ability for spotlight to search
messages.
Click to expand...

Entourage does not loose the ability to search messages when you excluding
the MUD folder from Spotlight. Entourage creates metadata files for
Spotlight searching.

Andy Ruff, MacBU Program Management explains Entourage and Spotlight.....

When you enable Spotlight indexing within Entourage, a "cache" file is
created for each item within your Entourage database. If you have 100,000
e-mail messages in your Entourage database, 100,000 cache files will be
created. If you want to see the cache files, you can find them within your
Library/Caches/Metadata/Microsoft folder.

Each cache file contains all the metadata that will be needed for indexing
by Spotlight. All changes within Entourage are reflected to the cache files.
Create a new item and a new cache file will be created. Updated an item and
its cache file will update. Delete an item and its cache file will be
deleted. With all these changes, Spotlight receives file change
notifications and eventually will ask the modified cache files to go through
the import process using the Entourage Spotlight Importer.

For the full story see
<http://www.entourage.mvps.org/faq_topic/spotlight_basics.html>
 
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