entourage office X quits

M

Marais

Maybe a new one!
That is I've been running the Spam filter in Entourage with no problem
for over two years (I'm on Jaguar now).
Yesterday entourage started unexpected quits on retrieving mail.
The solution was to disable the Spam filter.
I've rebuilt the database a few times today (advanced and "ordinary"),
thrown all preference files in the garbage.
If I reenable (check) the spam filter and make it "apply" it
immediately forces Entourage to quit.
Suggestions?
 
G

Glenn

Maybe a new one!
That is I've been running the Spam filter in Entourage with no problem
for over two years (I'm on Jaguar now).
Yesterday entourage started unexpected quits on retrieving mail.
The solution was to disable the Spam filter.
I've rebuilt the database a few times today (advanced and "ordinary"),
thrown all preference files in the garbage.
If I reenable (check) the spam filter and make it "apply" it
immediately forces Entourage to quit.
Suggestions?
Click to expand...
Same problem. I just upgraded to Panther and Entourage began to
crash. Spend a hour at the Apple store with no cure. I tried your
fix and found that there seems to be a conflict with the Junk Filter;
turned it off and Entourage has not crashed yet.
Thanks
 
D

Diane Ross

Maybe a new one!
That is I've been running the Spam filter in Entourage with no problem
for over two years (I'm on Jaguar now).
Yesterday entourage started unexpected quits on retrieving mail.
The solution was to disable the Spam filter.
I've rebuilt the database a few times today (advanced and "ordinary"),
thrown all preference files in the garbage.
If I reenable (check) the spam filter and make it "apply" it
immediately forces Entourage to quit.
Suggestions?
Click to expand...

Entourage "Unexpectedly Quits".

A malformed spam message was sent to many people causing the Junk Mail
Filter to fail. The cause of this is a missing bracket within the header
information. The JMF cannot parse the information and fails.

Microsoft is aware of this situation.

Turning off the JMF after you have a crash situation, Re-downloading the
mail, deleting the bad message, and then re-enabling the filter is the
easiest workaround.
 
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