Entourage (Office2008) will not print emails

S

speedychix

Word will print (as will other apps) however emails from Entourage
will not.
No print dialog box comes up, nothing. Never gets to the printer
queue.


This is a new / full install on a new iMac.
All printers are set up and DO work with other apps, including from
Word 2008

Thanks in advance for suggestions.
 
M

Michel Bintener

Quit Entourage. In the Finder, go to ~/Documents/Microsoft User
Data/Printing Forms, select all the files inside the folder and delete them.
Now restart Entourage and see if you can get it to print.


Word will print (as will other apps) however emails from Entourage
will not.
No print dialog box comes up, nothing. Never gets to the printer
queue.


This is a new / full install on a new iMac.
All printers are set up and DO work with other apps, including from
Word 2008

Thanks in advance for suggestions.
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***
 
S

speedychix

I'd found similar suggestion earlier. Looked in the folder again,
there isn't a "Printing Forms" folder in there.
Only Word/PowerPoint/Excel/Entourage Script Menu Items, Saved
Attachments, Import Mappings, etc.
 
D

Diane Ross

Test in a new Identity.

If that fails, create a new User in System Preferences and test in a new
Entourage Identity.

Let me know the results.
 
S

speedychix

That worked so I went ahead and made a new account for them, export/
import to it.
Hope that was a one time thing as I have an entire office of folks to
upgrade.

thanks!
 
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