entourage opens as if new version

L

lmh

Major panic...

Entourage is opening as if it's the first time I've used it - without
my contacts & emails.
The data-file is in the office X indentities, which is in Microsoft
User data, which is in 'Documents'...
Tried rebuilding...does the same thing.

No,,. don't have it all backed up (stupidly...!)

Please help...

leslie
 
D

Diane Ross

Entourage is opening as if it's the first time I've used it - without
my contacts & emails.
The data-file is in the office X indentities, which is in Microsoft
User data, which is in 'Documents'...
Tried rebuilding...does the same thing.

No,,. don't have it all backed up (stupidly...!)
Click to expand...

If your Microsoft User Data folder or Identity folder was moved, Entourage
will create a new one when launched. I suspect this is what happened.

Usually, it¹s user error, but if the Identity has disappeared, a possible
culprit is your anti-virus application. Some versions identify a virus
within the database and puts your database into quarantine. You will need to
read the directions on how to release.

Check any AV products you are running and, if necessary, exclude the
Microsoft User Data folder from their scans.

ClamXav has an option to move infected files to trash . Be sure to uncheck
this.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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