Entourage printing error

J

John Niehaus

Good day,

I hope someone can help with a printing problem with Entourage I've
discovered.

We have an HP LaserJet 5000n printer which is shared among 15 or so Macs.
All of the Macs are running OS X 10.3.3 with all of the updates.

I can print to that printer just fine with any application other than
Entourage. However, whenever I print using Entourage, the printer shows the
following error message:

79.00 FE
Printer Error

HP's Web site reveals this to be a general printing error. During my tests,
I could only get this error message to come up when I printed an Entourage
document. If I copy and paste the message contents into another document, I
can print just fine.

Anyone had this problem, and if so, what was the solution? I've updated the
printer driver, repaired permissions, run DiskWarrior and zapped PRAM and so
far nothing's worked. I even did an Open Firmware reset on one machine and
that didn't fix the problem.

Any assistance would be greatly appreciated.

Best regards,

John
 
J

John Niehaus

In case anyone is interested, I found the problem.

It turns out it's a conflict between OS X and the printer's firmware. Having
older firmware (3.74) will conflict with OS X. Upgrading to the 3.76
firmware fixes the problem.
 
L

lcurrie

Hi John,

I'm having the same issue and would like to upgrade my firmware.

Where did you get this update? Any advice on the upgrade?

Thanks!

Lynn
 
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