Entourage Problem - I attempted to rebuild. Help!

[Savvy]

This is the second time this has happened to me in 18 months. All of a
sudden I cannot enter Entourage X. I have a huge database of almost 2
Gig. I was told by Microsoft support yesterday there is a cut off at 2
Gig. But a work around that can take you up to 4 Gig. However, in the
interim I need to get in to Entourage to eliminate several thousand
email messages that are in my deleted box. Current size of the
Database appears to be 1.99G.

I attempted to do a normal rebuild and an advanced. Both times the
rebuild stops at (-40)... Whatever that means. Then it brings up a
window saying it is deleting items. I panicked the first few times and
did a force quit. But then after consulting with MS Support we
believed it was doing some housecleaning, potentially deleting the
emails in the Deleted folder. Well after allowing my Powerbook to run
48 hours it eventually deleted about 6000 items. I presume that it
might be that folder. Or so I am hoping.

I tried to get into Entourage this morning same problem. Should I
attempt to reinstall Office?

Any ideas. I would hate to think I have lost 700 contacts and a year
of email. Yes, I know, I should have been backing up!!! But with my
WONDERFUL POWERBOOK, viruses and crashes are a distant memory of my
Microsoft Nightmares... Wait a second, Entourage is a MS product. Oh
no!!!

Please help me if you can.

Thanks,


Earl

 

[Diane Ross]

This is the second time this has happened to me in 18 months. All of a
sudden I cannot enter Entourage X. I have a huge database of almost 2
Gig. I was told by Microsoft support yesterday there is a cut off at 2
Gig. But a work around that can take you up to 4 Gig. However, in the
interim I need to get in to Entourage to eliminate several thousand
email messages that are in my deleted box. Current size of the
Database appears to be 1.99G.

Note: You must use the 10.1.2 updater from MacTopia to get that 4 GB size
plus warnings. The earliest release version of Entourage X did not have
those features. Regardless, it is advised that you should update in any case

I attempted to do a normal rebuild and an advanced. Both times the
rebuild stops at (-40)... Whatever that means.

Compacting failed. A read/write error has occurred (-40)

Error -40 is a positioning error (tried to position before start of file).
This might indicate file system corruption. Try running Apple's Disk
Utility: First Aid and repairing the disk till it shows clean.

<http://www.entourage.mvps.org/error/page.html>

I also recommend DiskWarrior. It is an excellent application and even though
it does one thing, it's the best out there IMHO.

<http://www.versiontracker.com/dyn/moreinfo/macosx/19441>

I suspect your hard drive might be fragmented. How full is your drive? What
OS are you running?

Then it brings up a
window saying it is deleting items. I panicked the first few times and
did a force quit. But then after consulting with MS Support we
believed it was doing some housecleaning, potentially deleting the
emails in the Deleted folder. Well after allowing my Powerbook to run
48 hours it eventually deleted about 6000 items. I presume that it
might be that folder. Or so I am hoping.

I tried to get into Entourage this morning same problem. Should I
attempt to reinstall Office?

I doubt it's your install of Office. It sounds like severe database
corruption. Do you have a backup you can revert to?

Any ideas. I would hate to think I have lost 700 contacts and a year
of email. Yes, I know, I should have been backing up!!!

Yes, you should.

But with my
WONDERFUL POWERBOOK, viruses and crashes are a distant memory of my
Microsoft Nightmares... Wait a second, Entourage is a MS product. Oh
no!!!

Entourage is an excellent product. You didn't upgrade and didn't do backups
so you might think of pointing the finger in a different direction.