Entourage Quits and now won't run (jaguar)

B

BGeesman Home

Originally I began having trouble reading all my email. It would open some
and then with others, when openning them, Entourage would quit. Soon,
Entourage then would quit immediately after launching without looking at any
email. I have loaded all the updates and even reinstalled the program with
no luck. I have mail I need to retreive. Any suggestions about where the
actual email files are stored and then how to restore entourage for these
older emails? (and then continual, current use)?

Thanks for the help.
Betty
 
D

Diane Ross

Originally I began having trouble reading all my email. It would open some
and then with others, when openning them, Entourage would quit. Soon,
Entourage then would quit immediately after launching without looking at any
email. I have loaded all the updates and even reinstalled the program with
no luck. I have mail I need to retreive. Any suggestions about where the
actual email files are stored and then how to restore entourage for these
older emails? (and then continual, current use)?
Click to expand...

Sounds like you need to rebuild your database.

Rebuild database:



Locate your database. It should be in your Documents folder.



Find the size of your database, use Get Info (Command + I).

Make sure you
have enough hard disk space available for twice that amount. As part of the
rebuilding process, Entourage creates a second database file.



Quit all Office applications including Entourage and Notifications [very
important].

<http://www.entourage.mvps.org/faq/daemon.html>

Hold down the
Option key and re-launch the application. In a few seconds, you'll be
greeted with a dialogue box asking if you want the "Typical Rebuild" or the
"Advanced Rebuild." Choose "Typical."



Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.



During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you've rebuilt your database
and checked the application's performance, you can delete the old versions
from your hard drive. Do not throw away these files unless you are satisfied
with the rebuild.



Full details can be found on our Database page:



Database <http://www.entourage.mvps.org/faq/database.html#Anchor-3800>
 
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