Entourage quits when you try to open preferences

L

lmadden

I have a user who was just switched to Entourage 2004. She has Office
11.2.0 (since 11.2.3 won't talk to the Exchange server at all).

Everything is working okay except when she clicks on the preferences,
the whole program quits!

I have deleted all preference files, moved the 2004 identities out and
let it recreate all files. Then going to preferences is fine. However,
it wants to set up new account since I took out the whole DB identity
folder.

I put just the DB file back, and the program crashes. I ran the DB
utility (on a copy) and while it said there was no problem with the DB
I ran it anyway. Did not fix issue.

Right now user has old DB file in place and as long as she does not go
into preferences, Entourage is working fine. Any idea why this would
happen and better yet, any fix?

Thanks,


Lisa
NASA
 
B

Barry Wainwright [MVP]

I have a user who was just switched to Entourage 2004. She has Office
11.2.0 (since 11.2.3 won't talk to the Exchange server at all).

Everything is working okay except when she clicks on the preferences,
the whole program quits!

I have deleted all preference files, moved the 2004 identities out and
let it recreate all files. Then going to preferences is fine. However,
it wants to set up new account since I took out the whole DB identity
folder.

I put just the DB file back, and the program crashes. I ran the DB
utility (on a copy) and while it said there was no problem with the DB
I ran it anyway. Did not fix issue.

Right now user has old DB file in place and as long as she does not go
into preferences, Entourage is working fine. Any idea why this would
happen and better yet, any fix?

Thanks,
Click to expand...

This sounds like a new one. I'm not sure why a corrupt database would cause
a crash on selecting preferences.

You say you tried deleting the prefs - is that everything in the 'Microsoft'
folder in ~/Library/Preferences, or did you go deeper than that? To remove
_all_ support files, run the 'remove office' utility in
</Applications/Microsoft Office 2004/Additional Tools/Remove Office/>. This
should remove all support files, but leave the MUD folder alone.

It is also worth running 'repair permissions as well - it probably won't
help in these circumstances, but it can't hurt either!
 
J

Joe Gannon

Lisa,

I had the exact, same problem and, upon installing the Office 11.2.4
upgrade, VOILA! The problem is resolved.

Joe G
NIH
 
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