Entourage quits

B

B.

This is the second time this has happened, and I'm not sure how to fix
it. Entourage will display a mail file as though it is blank with a
bunch of horizontal lines. When I get this and try to click on this
message, the program unexpectantly quits. Now, it actually quits
almost immediately opening. I have updated office up to 10.1.5 and I
have tried following the steps to determine if there is a font
problem, but neither have helped thus far. Any suggestions?
 
D

Diane Ross

This is the second time this has happened, and I'm not sure how to fix
it. Entourage will display a mail file as though it is blank with a
bunch of horizontal lines. When I get this and try to click on this
message, the program unexpectantly quits. Now, it actually quits
almost immediately opening. I have updated office up to 10.1.5 and I
have tried following the steps to determine if there is a font
problem, but neither have helped thus far. Any suggestions?
Click to expand...

You need to rebuild your database.

Locate your database. It should be in your Documents folder.

Find the size of your database, use Get Info (Command + I).

Make sure you have enough hard disk space available for twice that amount.
As part of the rebuilding process, Entourage creates a second database file.

Quit all Office applications including Entourage and Notifications [very
important]

<http://www.entourage.mvps.org/faq/daemon.html>

Hold down the Option key and re-launch the application. In a few seconds,
you'll be greeted with a dialogue box asking if you want the "Typical
Rebuild" or the "Advanced Rebuild." Choose "Typical."

Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you've rebuilt your database
and checked the application's performance, you can delete the old versions
from your hard drive. Do not throw away these files unless you are satisfied
with the rebuild.

Full details can be found on our Database page:

Database <http://www.entourage.mvps.org/faq/database.html#Anchor-3800>
 
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