Entourage Quits

A

aRKay

Help.... I am posting this from MT-NewWatacher as Entourage X under OSX
10.2.4 will not stay open. It opens then quits before it starts to pop
mail. I rebuilt the database (with the advanced option) and that did
nothing.

I am dead in the water and would appreciate some help posted to this
news group since I cannot get mail

aRKay
 
A

aRKay

aRKay said:
Help.... I am posting this from MT-NewWatacher as Entourage X under OSX
10.2.4 will not stay open. It opens then quits before it starts to pop
mail. I rebuilt the database (with the advanced option) and that did
nothing.

I am dead in the water and would appreciate some help posted to this
news group since I cannot get mail

aRKay
Click to expand...

I get the following Crash Report

Date/Time: 2004-06-13 10:48:38 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 365
Thread: 4

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
 
J

JandC

I don't have an answer but my Entoruage quits after message "Cannot access
your data", then goes to Rebuild but fails to rebuild both typical and
advanced. I can't seem to do anything that fixes it.
 
A

aRKay

I have Humpty-Dumpty back together again. I don't really know how I
fixed it but it is working again. I spent an hour on the phone with the
DSL people and they suggested I call Apple. They reset my password and I
hung up to call Apple. For grins I tried to launch Entourage again and
it opened and stayed open. I have no idea why it was earlier opening
then quitting before it even tried to POP mail.

The first thing I did was export my address book to a text file and
imported my Entourage mail to Apple Mail for as a back up.

Thanks for listening to my shaggy dog story.

aRKay
 
P

Paul Berkowitz

I don't have an answer but my Entoruage quits after message "Cannot access
your data", then goes to Rebuild but fails to rebuild both typical and
advanced. I can't seem to do anything that fixes it.
Click to expand...

If it can't complete an Advanced Rebuild, then you're sunk. Hang onto the
database. It's possible that if/when you upgrade to Entourage 2004, the
improved rebuild utility may be able to fix it when you try to import it.
(Although usually, you'd need a non-corrupt database to import, it just
might work. It's worth a try, anyway.)

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
A

aRKay

Thanks to all that responded on the second failure. The problem was as
both Dave and Paul suggested. I turned off the Junk Mail and the
Entourage opened and stayed open. I cleaned out the spam mail and turned
the Junk Mail filter back on. It has been working perfect for several
hours.

Note to All Entourage X users: Read the posted FAQ on crashes at

----------------
http://www.entourage.mvps.org/troubleshoot/crashes.html

Check for a bad message: A malformed spam message was sent to many
people causing the Junk Mail Filter in Entourage X to fail. This is
fixed in Entourage 2004 The cause of this is a missing bracket within
the header information. The JMF cannot parse the information and fails.
Microsoft is aware of this situation.Turning off the JMF after you have
a crash situation, Re-downloading the mail, deleting the bad message,
and then re-enabling the filter is the easiest workaround. This is fixed
in Entourage 2004
 
J

Jean Jones

JandC said:
I don't have an answer but my Entoruage quits after message "Cannot
access
your data", then goes to Rebuild but fails to rebuild both typical and
advanced. I can't seem to do anything that fixes it.
Click to expand...

Same problem here. Mine occurred on a clone of my hard drive. I
created the clone with Restore from DU. My original seems to work
fine. I have tried everything I can think of.
(See my post of June 13 "Cloning Hard Drive")
 
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