Entourage Receives but Will Not SEND - all of a sudden!

C

Caroline

I had to do a complete clean of my HD (G4) and re-install things. Now
Entourage for OSX is refusing to send mail although it will receive
it. I get Error msg 5553 - Relaying Denied - Try Authenticating.
Whatever that means (authenticating)

I have double checked the POP settings and re-entered the password and
I have looked at the TCP/IP control panel. Cannot see anything
untoward.

Should I re-install Office or Entourage separately?

All suggestions gratefully received!

Caroline
 
D

Dave Cortright

I had to do a complete clean of my HD (G4) and re-install things. Now
Entourage for OSX is refusing to send mail although it will receive
it. I get Error msg 5553 - Relaying Denied - Try Authenticating.
Whatever that means (authenticating)

I have double checked the POP settings and re-entered the password and
I have looked at the TCP/IP control panel. Cannot see anything
untoward.

Should I re-install Office or Entourage separately?

All suggestions gratefully received!
Click to expand...

It's not a problem with Entourage. It's a problem with your SMTP server for
that account. Either it's expecting you to authenticate (check the advanced
sending options in the account dialog), or you need to POP before sending,
or you can only send from a certain network (such as your home DSL) and
you're not on it (say at work or an Internet café).

Talk to the administrator of that account for specifics about what the SMTP
server requires.
 
C

Caroline

DAve - THANK YOU! I went to Accounts, did a check on the Advanced
Options and ticked a box that said: use the same authentication for
sending as receiving... It seems to have worked. My first email in 3
days has swung out of my Entourage and across the Bay to my friend in
San Francisco!

Let us hope it continues and if it does: again THANKS!

CAROLINE
 
B

Barry Wainwright

I had to do a complete clean of my HD (G4) and re-install things. Now
Entourage for OSX is refusing to send mail although it will receive
it. I get Error msg 5553 - Relaying Denied - Try Authenticating.
Whatever that means (authenticating)

I have double checked the POP settings and re-entered the password and
I have looked at the TCP/IP control panel. Cannot see anything
untoward.

Should I re-install Office or Entourage separately?

All suggestions gratefully received!

Caroline
Click to expand...

In the account settings, clcik on the 'advanced sending options' button, and
select 'use authentication (same settings as receiving server)'.

Now, try again.
 
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