Entourage stalling, I have sample

  • Thread starter Bergstrom, Martin
  • Start date
B

Bergstrom, Martin

Hi!

I must say that Entourage (or the entire Office 2008 suite) feels alot more
stable now since the 12.1.1 update. I still think the apps could launch a
little quicker though it has gotten better.

Anyway, it has happened a few times that Entourage 2008 is stalled (think it
might be in conjunction with waking the computer from sleep) requiring a
force quit.

Below is a sample of the app, hope it can help identify what's going on.

All the best,
-Martin B

---

Sampling process 5763 for 3 seconds with 1 millisecond of run time between
samples
Sampling completed, processing symbols...
Analysis of sampling Microsoft Entourage (pid 5763) every 1 millisecond
Call graph:
1792 Thread_2503
1792 0x2df5
1792 0x2ece
1792 0x1a2b9
1792 0x19994
1792 0x285dc
1792 0x14ad79
1792 CSharedLibFeatures::~CSharedLibFeatures()
1792 CMainFeature::~CMainFeature()
1792 virtual thunk to CFeature::~CFeature()
1792 CFeature::~CFeature()
1792 void
std::__destroy_aux<__gnu_cxx::__normal_iterator<CSharablePtr<CFeature>*,
1792 0x1c8634
1792 CAccountList::~CAccountList()
1792 CFeature::~CFeature()
1792 void
std::__destroy_aux<__gnu_cxx::__normal_iterator<CSharablePtr<CFeature>*,
1792 0x123bc5
1792 0x1004d2
1792 0xfe536
1792 0x30f6c5
1792 0x30f1ab
1792 NLDisposeConnection
1792 0xf21feb
1740
NLMessageGetNextHeader
632
pthread_mutex_trylock
632
pthread_mutex_trylock
553 YieldToAnyThread
469 YieldToThread
288 YieldToThread
159 FindThreadByID
159 FindThreadByID
22 TSSelf
22 TSSelf
48 YieldToAnyThread
14
dyld_stub_pthread_self
14
dyld_stub_pthread_self
12 TSSelf
12 TSSelf
10 pthread_self
10 pthread_self
385 __spin_lock
385 __spin_lock
80
NLMessageGetNextHeader
34 dyld_stub__spin_lock
34
dyld_stub__spin_lock
24 spin_lock
24 spin_lock
22
dyld_stub__spin_unlock
22
dyld_stub__spin_unlock
10 spin_unlock
10 spin_unlock
31
dyld_stub_YieldToAnyThread
31
dyld_stub_YieldToAnyThread
20
dyld_stub_pthread_mutex_trylock
20
dyld_stub_pthread_mutex_trylock
1 YieldToAnyThread
1 YieldToAnyThread
1792 Thread_2603
1792 thread_start
1792 _pthread_start
1792 MerpCreateSession
1792 mach_msg
1792 mach_msg_trap
1792 mach_msg_trap
1792 Thread_2703
1792 thread_start
1792 _pthread_start
1792 CMMConvTask(void*)
1792 pthreadSemaphoreWait(t_pthreadSemaphore*)
1792 pthread_cond_wait$UNIX2003
1792 __semwait_signal
1792 __semwait_signal
1792 Thread_2803
1792 thread_start
1792 _pthread_start
1792 PrivateMPEntryPoint
1792 McpFInitNetworkPIDChecking
1792 FWaitForConnection
1792 accept$NOCANCEL$UNIX2003
1792 accept$NOCANCEL$UNIX2003
1792 Thread_2903
1792 thread_start
1792 _pthread_start
1792 PrivateMPEntryPoint
1792 McpFInitNetworkPIDChecking
1792 FReceiveMessage
1792 recvfrom$NOCANCEL$UNIX2003
1792 recvfrom$NOCANCEL$UNIX2003
1792 Thread_2a03
1792 thread_start
1792 _pthread_start
1792 PrivateMPEntryPoint
1792 McpFInitNetworkPIDChecking
1792 MPWaitOnSemaphore
1792 semaphore_timedwait_trap
1792 semaphore_timedwait_trap
1792 Thread_2b03
1792 thread_start
1792 _pthread_start
1792 fe_fragment_thread
1792 pthread_cond_wait$UNIX2003
1792 __semwait_signal
1792 __semwait_signal
1792 Thread_2c03
1792 thread_start
1792 _pthread_start
1792 PrivateMPEntryPoint
1792 0x30f3ac
1792 NLReceive
1792 NLMessageSetHeader
1792 NLMessageSetHeader
1792 NLSetConnectionOptions
1792 NLNotifyThread
1792 NLNotifyThread
1788 select$DARWIN_EXTSN$NOCANCEL
1788 select$DARWIN_EXTSN$NOCANCEL
2 NLNotifyThread
2 time
1 fegetenv
1 fegetenv
1 gettimeofday
1 __gettimeofday
1 __nanotime
1 __nanotime
1792 Thread_2d03
1792 thread_start
1792 _pthread_start
1792 PrivateMPEntryPoint
1792 0x30f3ac
1792 NLReceive
1792 NLMessageSetHeader
1792 NLMessageSetHeader
1792 NLSetConnectionOptions
1792 NLNotifyThread
1792 NLNotifyThread
1787 select$DARWIN_EXTSN$NOCANCEL
1787 select$DARWIN_EXTSN$NOCANCEL
3 NLNotifyThread
2 time
1 fegetenv
1 fegetenv
1 time

Total number in stack (recursive counted multiple, when >=5):
8 _pthread_start
8 thread_start
5 PrivateMPEntryPoint

Sort by top of stack, same collapsed (when >= 5):
__semwait_signal 3584
select$DARWIN_EXTSN$NOCANCEL 3575
accept$NOCANCEL$UNIX2003 1792
mach_msg_trap 1792
recvfrom$NOCANCEL$UNIX2003 1792
semaphore_timedwait_trap 1792
pthread_mutex_trylock 632
__spin_lock 385
YieldToThread 288
FindThreadByID 159
NLMessageGetNextHeader 80
YieldToAnyThread 49
TSSelf 34
dyld_stub__spin_lock 34
dyld_stub_YieldToAnyThread 31
spin_lock 24
dyld_stub__spin_unlock 22
dyld_stub_pthread_mutex_trylock 20
dyld_stub_pthread_self 14
pthread_self 10
spin_unlock 10
NLNotifyThread 5
Sample analysis of process 5763 written to file /dev/stdout

---
 
D

Diane Ross

Bergstrom said:
Anyway, it has happened a few times that Entourage 2008 is stalled (think it
might be in conjunction with waking the computer from sleep) requiring a
force quit.
Click to expand...

If you wait a bit does it come out of the stall? Often GoLive, iMovie and
iDVD shows as red in the Activity Monitor, but when it finishes the actions
it returns to normal.
 
C

Carol Leung

I will work with Martin offline on this.

Thanks
Carol Leung

a-carolATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers no
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