Entourage Stared moving my mail from my account onto my computer

J

James Whittet

I use Microsofe Entourage for Mac with my hotmail account. Out of no
where one day, it just started deleting all the messages out of my
online account inbox and putting them in my computer inbox. It never
did this in the past, and now it does this every time I open it. I
didn't change any settings and can't find what setting I need to
address this. It is very frustrating and any help with this matter
would be greatly appreciated.
 
C

Corentin Cras-Méneur

James Whittet said:
use Microsofe Entourage for Mac with my hotmail account. Out of no
where one day, it just started deleting all the messages out of my
online account inbox and putting them in my computer inbox. It never
did this in the past, and now it does this every time I open it. I
didn't change any settings and can't find what setting I need to
address this. It is very frustrating and any help with this matter
would be greatly appreciated.
Click to expand...

Check the rules. My guess is that you rebuilt your database (or
something bad happened) and the ruls got confused. I suspect one of them
is set to move all mail to the inbox on my Computer.

Corentin
 
M

moondog777

1) Go to your Entourage pull down menu/Account Settings/

2) Open account settings for your hotmail (IMAP) account
3) Click on the Advanced tab and check your delete settings, adjust
according to your personal preference.

I think these were changed during your recent upgrade at installation.

Hope that helps.
 
J

James Whittet

I have no rules currently in use, and with regard to the account
settings, I opened the hotmail settings, but saw no advanced tab or
delete settings. Just account settings, options, and
encription/digital signature.
 
C

Corentin Cras-Méneur

James Whittet said:
I have no rules currently in use, and with regard to the account
settings, I opened the hotmail settings, but saw no advanced tab or
delete settings. Just account settings, options, and
encription/digital signature.
Click to expand...

You can find a lot of things in Options, but none that seem relevant to
me right now.
99% of the time, the problem lays with the rules (Tools:Rules:Mail
(Hotmail).

Otherwise, I really don't see why your e-mails should move to the trash
like that,


Corentin
 
J

James Whittet

It is saving the files into the folders on my computer, and then
deleting them on hotmail. I have no rules set at all.
 
C

Corentin Cras-Méneur

James Whittet said:
It is saving the files into the folders on my computer, and then
deleting them on hotmail. I have no rules set at all.
Click to expand...

That's really weird. It's *exactly* what would happen if you had a Rule
in the Hotmail subpane set to move all incoming e-mails to a local
folder. You probably should try to rebuild your database then as you
might have a corruption somewhere.


Corentin
 
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