Entourage started as new for the first time after Leopard install

R

Rrose Selavy

After upgrading to Leopard Entourage started as if for the first time and
had no data. No contacts. No notes. No calendar entries. No tasks. No
accounts. Nothing.

Can't find .rge file anywhere.

All this data gone forever or might it be "hidden" somewhere?

I'm only several months new to the Mac world after long time in the Windows
world.
 
C

Corentin Cras-Méneur

Rrose Selavy said:
After upgrading to Leopard Entourage started as if for the first time and
had no data. No contacts. No notes. No calendar entries. No tasks. No
accounts. Nothing.
Click to expand...

Do you have anything in ~/Documents/Microsoft User Data/Office 2004
Identities/Main Identity
???

Corentin
 
D

Diane

After upgrading to Leopard Entourage started as if for the first time and
had no data. No contacts. No notes. No calendar entries. No tasks. No
accounts. Nothing.

Can't find .rge file anywhere.

All this data gone forever or might it be "hidden" somewhere?

I'm only several months new to the Mac world after long time in the Windows
world.
Click to expand...

Your data is stored in the Microsoft User Data folder in your Documents
folder. If this folder is moved Entourage will create a new one that's
blank.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

Normally, when your data goes missing it¹s user error however, other things
can cause it to disappear.

See the solutions here:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
 
D

Diane Ross

database
mailing lists
rules
signatures
Click to expand...

Your list doesn't tell us much. We need details to help.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error. Sometimes updating software
(including the OS) can cause problems where files go missing. See this link
for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.
 
B

bigopera

Only on Main Identity showing.
The database, mailing lists, rules, signatures are all in the correct
folder.
Spotlight reveals no other "main identity" anywhere else.
It's still a "blank" Entourage - as though it has never been used
before.
 
B

bigopera

Quite small.
Clearly empty.
But with thousands of emails and many hundreds of contacts prior to
the problem which occurred after "application not responding" and the
restart which came up as a new, first time use, as previously
described.
 
D

Diane Ross

But with thousands of emails and many hundreds of contacts prior to
the problem which occurred after "application not responding" and the
restart which came up as a new, first time use, as previously
described.
Click to expand...

Normally, when your data goes missing it¹s user error however, other things
can cause it to disappear.

See the solutions here:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

I recently lost some iMovie files. They just disappeared. Luckily
disappearing files can happen. This is why you need a backup strategy
especially for your mail. See this page for ideas.

<http://www.entourage.mvps.org/database/backup.html>
 
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