Entourage Suddenly doesn't show HTML in incoming messages

M

MichaelG

Can anyone help. Suddenly all newsmessages and advertisements (eg
Apple Newsletter) arrive with no HTML and are unreadable. I have
checked the mail settings and nothing has changed there: these are set
to receive complex HTML. So where does the fault arise. Internet
browsers (Safari) are all working fine, but Entourage seems to have
lost ability to connect with "HTML" language.
Anyone know a solution??
Many thanks
Michael.
 
B

Bernard Rey

Can anyone help. Suddenly all newsmessages and
advertisements (eg Apple Newsletter) arrive with no HTML
and are unreadable. I have checked the mail settings and
nothing has changed there: these are set to receive
complex HTML. So where does the fault arise. Internet
browsers (Safari) are all working fine, but Entourage
seems to have lost ability to connect with "HTML"
language.
Click to expand...

Entourage uses Internet Explorer's ability to read HTML.
Is IE still installed on your HD, and if so is it still
running if launched?
 
M

MichaelG

Bernard Rey said:
Entourage uses Internet Explorer's ability to read HTML.
Is IE still installed on your HD, and if so is it still
running if launched?
Click to expand...

Dear Bernard, thanks for your time. Yes I do have Explorer installed
and working (version 5.2.2). So that doesn't seem to be the problem.
Any further ideas?
Michael -Sydney Australia
 
G

GregPins

Bernard Rey said:
Entourage uses Internet Explorer's ability to read HTML.
Is IE still installed on your HD, and if so is it still
running if launched?
Click to expand...

I am having the same problem. I do have IE installed and it does
still launch. Not sure exactly when this started, but have a feeling
that it has something to do with Safari 1.2, though I have no
technical basis for this.
 
A

Allen Watson

Can anyone help. Suddenly all newsmessages and advertisements (eg
Apple Newsletter) arrive with no HTML and are unreadable. I have
checked the mail settings and nothing has changed there: these are set
to receive complex HTML. So where does the fault arise. Internet
browsers (Safari) are all working fine, but Entourage seems to have
lost ability to connect with "HTML" language.
Anyone know a solution??
Many thanks
Michael.
Click to expand...

Not really a solution but a bandaid: Try saving this short AppleScript
with Script Editor, saving into "Entourage Script Menu Items" folder in
your "Microsoft User Data" folder. Name it "Strip HTML".

tell application "Microsoft Entourage"
set theMsg to item 1 of (get current messages)
set the content of theMsg to the content of theMsg as unicode text
end tell

Select a message; then select the script from theScript menu in
Entourage. The script will strip away all HTML and display the message
as plain text. At least then you can read it.

You say the messages "arrive with no HTML". Are you sure? What happens
if you select "View->Source". Is there an HTML section in the source of
the message, starting with "<HTML>"? If so the HTML is there but isn't
displaying. It is possible there is some problem with the headers of
these messages. Are _all_ HTML messages having this problem?
 
P

pauline

-----Original Message-----


Entourage uses Internet Explorer's ability to read HTML.
Is IE still installed on your HD, and if so is it still
running if launched?
Click to expand...

I am having the same problem. I do have IE installed and it does
still launch. Not sure exactly when this started, but have a feeling
that it has something to do with Safari 1.2, though I have no
technical basis for this.
.
[/QUOTE]

Actually, me too - I have the same problem - I can go online and retrieve
the messages with no problem, but Entourage tells me it can't decipher the
message.
 
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