Entourage suddenly quit receiving mail on one account (sbcglobal.net)

M

Malick

I am using Entourage 2004 v11.3.3. I have two email accounts that I
retrieve from. One is a Register.com account which sends and receives
correctly in Entourage, but my sbcglobal.net account will only send.

It has been working correctly (including early this morning), then
suddenly, wham . . . it will no longer retrieve files. I never touched
my settings. AT&T keeps telling me to go to apple, but I know it's not
an Apple issue. And I have several Macs. When I put in my account
settings on all my other macs, it gives me the same error code -16999.

I tried what MIcrosft tells me to do with that error code which just
gives me a new error code. I've checked with AT&T and all my settings
are correct.

Has this happened to anyone else recently? I've been fussing with this
all day. I can't find support for it anywhere!

Help!!!
 
D

Diane Ross

I am using Entourage 2004 v11.3.3. I have two email accounts that I
retrieve from. One is a Register.com account which sends and receives
correctly in Entourage, but my sbcglobal.net account will only send.

It has been working correctly (including early this morning), then
suddenly, wham . . . it will no longer retrieve files. I never touched
my settings. AT&T keeps telling me to go to apple, but I know it's not
an Apple issue. And I have several Macs. When I put in my account
settings on all my other macs, it gives me the same error code -16999.

I tried what MIcrosft tells me to do with that error code which just
gives me a new error code. I've checked with AT&T and all my settings
are correct.

Has this happened to anyone else recently? I've been fussing with this
all day. I can't find support for it anywhere!

Help!!!
Click to expand...
Most likely it's a problem message. Use your web mail account to delete the
message(s). Usually, it's the oldest message, but I have had it happen with
messages inside the group. FWIW, Apple Mail will download those messages
while Entourage balks. No clue as to what is causing the problem in
Entourage. Luckily it happens infrequently for me.

Another Option: Try using account with secure password selected and not
selected.

In the Account window, select "Click here for advanced receiving options
button".
Toggle "Always use secure password"
Try to receive mail again.
 
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