Recently, malformed junk mail has exploited a bug in the Junk Mail Filter
included with Entourage X and 2001 that causes the entire program to crash
when Entourage attempts to download and process the message. Microsoft has
posted a fix at their web site:
<
http://support.microsoft.com/?kbid=837065>
Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. However,
there might now be new types of messages that crash Entourage 2004 as well.
If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page.
<
http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
It's also possible a message in the Outbox is corrupt. Try moving messages
in the Outbox to the Drafts folder to isolate the problem message.
