Entourage & Sync Services Not Working

M

michaeljsonntag

I'm having trouble getting my Entourage information to sync with Sync
Services. It was working, but I turned it off (because I accidentally
deleted some of my data - and turned it off, while I was resetting my
information). But now, when I turn it on - nothing happens. I have
deleted all of the contacts in Entourage - and when I set up Sync
Services, I am selecting the option to replace all of my information in
Entourage with that in Sync Services. But nothing happens.

In the Activity Monitor, I can see that Sync Service and Microsoft Sync
are running. The only thing I can figure is that sometimes the
Microsoft Sync daemon is in red - saying that it is not responding -
but then that clears - and it appears to be running/responding.

I have deleted all of the Entourage preferences, including the sync
services preference file. I have rebuilt my database (multiple times
to clear everything out). I have even removed (using the Remove Office
tool) the Office software - and completely reinstalled it from scratch
- applying all of the new updates. And I have checked to make sure
that the mdimporter file is in the correct place - as has been
suggested in other forums in this group.

I'm not sure what else to do? Any suggestions would be welcome. The
only thing I haven't tried is anything having to do with deleting sync
services, and starting over again - because I'm afraid of losing my
information - and I don't want to have to rebuild all of that again.

Thoughts? I really need help with this at this point.

Thanks!
 
K

Kerry

I'm having the same problem. I called Microsoft but I've used my two
incidents and they won't help me unless I give them $45. Not yet -
anyway.

I don't know what the problem is. It kind of messes everything up. It
imports some things into Entourage and creates duplicate entries in
iCal. Fortunately I have backups that I can revert to.

Kerry
 
S

Scott Melendez

Here are a couple of things to look for:

Applications that use Sync Services (3rd-party apps) ­ I¹ve noticed
applications that sync can cause the Microsoft Sync to hang.
Size of Database file ­ of course, the greater the number of contact, etc.,
the longer it will take (sorry to be so obvious, but you¹d be surprised how
many people don¹t know how big their database is)

The other option I have tried comes from the Entourage MVP site:
* Disable calendar syncing in Entourage
* Quit Entourage
* Quit iCal
* Delete:
~\library\preferences\com.apple.iCal.AlarmScheduler.plist
~\library\preferences\com.apple.iCal.helper.plist
~\library\preferences\com.apple.iCal.plist
Click to expand...

* Next delete the contents of
~\library\application support\iCal
Click to expand...
* Relaunch iCal
* Relaunch Entourage
* Enable calendar syncing in Entourage

The same thing happened to me recently, and performing these tasks
kick-started the Microsoft Sync Server.

There is also a known bug in iCal where the Entourage calendar doesn¹t show
up in week view ­ switch to Month and back to week.
And a final note: let the sync process run without interruption. Sometimes,
when Activity Monitor reports a process as ³not responding², it is not
always hung. Give the Sync server time to run.

That being said, I have not had many other issues with Sync Services ­ it
usually an almost instantaneous event.

--
Regards

Scott

OS X 10.4.7, Office 11.2.6, MacBook Pro 17² 2.13 dual-core, 2 Gb RAM
 
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