Entourage thinks I'm a new user, emails gone

C

Candice Mutschler

I had set up entourage a couple weeks ago as a POP account, and things were
working fine. Today I launched entourage, and all my emails were gone except
the "welcome to Microsoft Entourage" email. My two POP account identities
were gone; it was as if I had never set email up at all. Not knowing what I
was doing, I created a new mail account (same name), thinking all my emails
would miraculously show up. They didn't. Any way to get my emails back, or
why this happened? I logged on to web email at the hosting site, and there
are no emails stored there.
 
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David_Spence

Jolly Roger tried to help, but learners need to be told more explicitly what to do. Jolly Roger says 'put the folder back in its place', but how do I know where it's gone? I need to locate it. I have lost all my entourage data twice after automatic updates which I will in future never accept.

David
 
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David_Spence

Sorry Jolly Roger - I've been doing this for hours now - with a PC I never had such problems - what caused my data to be removed was whatever was in the automatic update.......I used spotlight, found it, but it was already there where it belonged ---but my data (addresses, emnails, inbox folders etc have just been wiped out - exactly as Candice Muchler said.

Tomorrow I start finding out how to use a different system...I chose entourage because I thought it would interface well with rest of world on PC and microsoft.

thanks for your help - even if I am still nowhere!
 
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Diane Ross

Jolly Roger tried to help, but learners need to be told more explicitly what
to do. Jolly Roger says 'put the folder back in its place', but how do I know
where it's gone? I need to locate it. I have lost all my entourage data twice
after automatic updates which I will in future never accept.
Click to expand...

Updates are not supposed to touch your data. If you are a new Mac user,
please feel free to ask questions and try to provide as much detail as you
can on what you tried. When you don't understand some of the basics, Apple
Help in the Finder window usually can supply the directions you need.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error. Sometimes updating software
(including the OS) can cause problems where files go missing. See this link
for help finding 'lost' files.

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

I have a few tips posted to help new users here:

<http://www.entourage.mvps.org/new2mac/index.html>

Lastly, backup is extremely important. See this article on making an
automatic backup of your Entourage data.

Entourage and Time Machine

<http://blog.entourage.mvps.org/2008/01/entourage_and_time_machine.html>

Alternative method to use Entourage and Time Machine (The Entourage Help
Blog)
<http://blog.entourage.mvps.org/2008/01/alternative_method_to_use_entourage_
and_time_machine.html>
 
D

Diane Ross

Sorry Jolly Roger - I've been doing this for hours now - with a PC I never had
such problems - what caused my data to be removed was whatever was in the
automatic update.......I used spotlight, found it, but it was already there
where it belonged ---but my data (addresses, emnails, inbox folders etc have
just been wiped out - exactly as Candice Muchler said.
Click to expand...

Is it really there or are you seeing a new blank Identity. Check the file
size on the database. This is located in your User¹s Document folder inside
the Microsoft User Data folder --> Office 2004 Identities.

A blank database will be 18.1 KB
 
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