Entourage toolbar buttons, auto-addess disabled - Pls help!

R

robinhope

Entouage X worked fine for a couple of weeks, but now the
user-friendly features like the toolbar buttons, drag & drop, and
address auto-complete no longer work.
I can use some keyboard shortcuts... but having to copy & paste
addresses that exist in the address book is a big pain.
If I have to re-install, how do I protect all my calendar, address &
email data?
Any suggestions? Thanx.
 
P

Paul Berkowitz

Entouage X worked fine for a couple of weeks, but now the
user-friendly features like the toolbar buttons, drag & drop, and
address auto-complete no longer work.
I can use some keyboard shortcuts... but having to copy & paste
addresses that exist in the address book is a big pain.
If I have to re-install, how do I protect all my calendar, address &
email data?
Click to expand...

Use the Remove Office utility - install it from the Value Pack on the CD.
Then Empty the Trash, reinstall and re-apply all the Office Updaters 10.1.2,
10.1.4 and 10.1.5.

Remove Office removes all the apps and preferences and libraries, but does
not touch any of your data, which is in an entirely separate and safe
location (the Microsoft User Data folder in your user's Documents folder).
It's safe as houses.

Before you reinstall, you could instead try simply removing the Microsoft
folder from /Users/[username]/Library/Preferences/. That might fix your
problems.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
S

shannon

I am having the same problems with entourage X, I did the uninstall,
reinstall, and updates, but am still having the same trouble. Tried
removing microsoft folder from library, but that did not help either.
 
S

shannon

i performed a rebuild and that solved my problem with entourageX
toolbar not working. To do this hold down the option key while
launching entourage. All of my data is fine and intact after this.
 
R

robinhope

Same here: trashed the prefs, removed office, reinstalled & updated.
No improvement.... Any other suggestions?
 
R

robinhope

Thanks for the tips Paul, but I followed every step outlined below.
Entourage was behaving exactly the same (no buttons working etc.)
yesterday after the reinstallation & updates.
Today I restarted my computer and none of the Office X apps work at
all! They open (almost) then hang; the cursor moves, but cannot
operate the program. Can't access menus - nothing.

Any help would be greatly appreciated - I'm self-employed and can't
get any work done until these apps work. Thanks.

Paul Berkowitz said:
Entouage X worked fine for a couple of weeks, but now the
user-friendly features like the toolbar buttons, drag & drop, and
address auto-complete no longer work.
I can use some keyboard shortcuts... but having to copy & paste
addresses that exist in the address book is a big pain.
If I have to re-install, how do I protect all my calendar, address &
email data?
Click to expand...

Use the Remove Office utility - install it from the Value Pack on the CD.
Then Empty the Trash, reinstall and re-apply all the Office Updaters 10.1.2,
10.1.4 and 10.1.5.

Remove Office removes all the apps and preferences and libraries, but does
not touch any of your data, which is in an entirely separate and safe
location (the Microsoft User Data folder in your user's Documents folder).
It's safe as houses.

Before you reinstall, you could instead try simply removing the Microsoft
folder from /Users/[username]/Library/Preferences/. That might fix your
problems.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
Click to expand...
 
J

jeff.jacobson

I am having very similar problems with Entourage and OSX 10.3.2

I tried the above suggestions but have the same problems - toolbar
buttons don't work (but I can use the pull-down commands), no preview
in preview pane, can't see deleted messages in the deleted message
folder, and auto complete addresses aren't working either !!

Any help would be really appreciated as this has but a major hold on
my home business.

Thanking you in advance.
 
D

Dave Cortright

I am having very similar problems with Entourage and OSX 10.3.2

I tried the above suggestions but have the same problems - toolbar
buttons don't work (but I can use the pull-down commands), no preview
in preview pane, can't see deleted messages in the deleted message
folder, and auto complete addresses aren't working either !!

Any help would be really appreciated as this has but a major hold on
my home business.

Thanking you in advance.
Click to expand...

Have you tried quitting and relaunching?
 
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