Entourage update deleted all of my emails....

P

Pitchero

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

I received an update from Microsoft last night (Thursday 13 March 2008) the update said:

Critical Microsoft Update 2MB

So I naturally accepted the update. Once it had downloaded I restarted my MacBook Pro only to find all of my emails in Entourage 2008 had gone and Entourage itself had been reset....

HELP! How do I get my emails back??

Plus, my keyboard is automatically set to Caps Lock on even though it is off.....

Please tell me how I can fix these problems.
Thanks
Pitchero
 
C

Corentin Cras-Méneur

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: pop

I received an update from Microsoft last night (Thursday 13 March 2008)
the update said:

Critical Microsoft Update 2MB
Click to expand...

Really small. If anything, it should be the auto-updater update (that
doesn't affect Entourage in any way).
So I naturally accepted the update. Once it had downloaded I restarted
my MacBook Pro only to find all of my emails in Entourage 2008 had gone
and Entourage itself had been reset....
Click to expand...

You had to reboot??
HELP! How do I get my emails back??
Click to expand...

The e-mails *should* still be there. I suspect Entourage simply doesn't
see your identity for some reason.
You can try switching to your identity from the Entourage menu.

You can also check in ~/Documents/Microsoft User Data to see if your
Entourage 2008 identity is still there (check the size).

Plus, my keyboard is automatically set to Caps Lock on even though it is
off.....
Click to expand...


There is no reason why any MS update could have affected this. You might
have a deeper problem on your Mac.
You shoudl reboot on your Leopard install DVD to repair the boot drive
with Disk Utility (in the menus once you boot on the DVD).

After that, reboot on your Mac and launch DiskUtility again from there
to repair Permissions on the Mac.

FYI, there is an update for Office itself, but it's not yet on the
Auto-update servers. You need to get it directly from the MS website,

Corentin
 
D

Diane Ross

There is no reason why any MS update could have affected this. You might
have a deeper problem on your Mac.
You shoudl reboot on your Leopard install DVD to repair the boot drive
with Disk Utility (in the menus once you boot on the DVD).
Click to expand...

I agree, this sounds like deeper problems on your Mac. In addition to the
above, I recommend downloading and install the latest Leopard combo. You
might even have to do an "Archive & Install" of Leopard.

WHY USE COMBO:
You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

Leopard:

Mac OS X 10.5.2 Combo Update (This update delivers several improvements for
both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1052comboupdate.html>


LOST FILES:

Identity has disappeared from hard drive: Entourage opens with new blank
Identity. This is normally a user error, but if the Identity has
disappeared, a possible culprit is your anti-virus application. Some
versions identify a virus within the database and puts your database into
quarantine. You will need to read the directions on how to release.

Sometimes during an install the Finder looses files and you might find them
in an invisible folder "lost & found". Usually, they are just gone.

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user1>
 
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