Entourage v.X - Moving Databases between users/identities

E

Ernie Rapoza

I had to recover a dead hard drive on an iBook, and I was able to get
the contents of the Entourage v.X Identity folder, the databases,
etc.. I tried copying the recovered database into a fresh identity on
a different machine (different user) also running v.X, but Entourage
would not recognize the new information and database recovery failed.
Do I have any recourse? I did try Entourage Import-Export shareware
and this will only import account information that was already
exported with the same utility. Permissions are also set properly.
Thoughts?
 
P

Prasanna

Hi,

Quit Entourage ( if it is open) & Try deleting the existing Entourage X
identities copy the Entourage X identities ( Which was copied from the old
machine) to Microsoft User Data Folder.
Relaunch Entourage and check whether you are able to see all the old mails.

Note: Check the Entourage Database Size ( If you have copied the correct
Database then the Database size should be more... in MBs or GBs)

If problem still exists then you can try rebuilding the Database and check.
Please following the following steps to rebuild the Database.

Step 1 Rebuild Entourage X Database
=====================================
Since the issue can occur if the database in Entourage is not properly
associated,
we can rebuild Entourage X Database to see if the issue can be fixed.

There are two rebuild methods available: a typical and an advanced rebuild.

1) Typical Rebuild
------------------

Hold down OPTION while you launch Entourage. When the message appears that
asks you
what type of rebuild you want to perform, select the Typical Rebuild option,
and
then click Rebuild.

2) Advanced Rebuild
--------------------

If the problem persists after performing a typical rebuild of the database,
we need
to perform an advanced rebuild of the database:

1. Please backup the Entourage X database before Advance Rebuild. The
Entourage
data for each identity is stored in the following folder:

[OS10 Hard drive] \User\ [Current User Name]\ Documents\ Microsoft User
Data\
Office X Identities\ [identity name]

2. Hold down OPTION while you launch Entourage. When the message appears
that asks
you what type of rebuild you want to perform, select the Advanced Rebuild
option,
and then click Rebuild.

Note: When you perform an advanced rebuild, Entourage removes all IMAP,
Hotmail,
and news messages from the local cache.

For additional information about rebuilding Entourage databases, click the
article
below in Microsoft Knowledge Base:

ENTX: How to Rebuild Your Identity Database in Entourage
http://support.microsoft.com/default.aspx?scid=KB;EN-US;q268322

Hope this resolves the issue.
 
D

Diane Ross

I had to recover a dead hard drive on an iBook, and I was able to get
the contents of the Entourage v.X Identity folder, the databases,
etc.. I tried copying the recovered database into a fresh identity on
a different machine (different user) also running v.X, but Entourage
would not recognize the new information and database recovery failed.
Do I have any recourse? I did try Entourage Import-Export shareware
and this will only import account information that was already
exported with the same utility. Permissions are also set properly.
Thoughts?
Click to expand...

When you say "contents" do you mean the entire folder, or did you just move
a file?

It also sounds like your old Entourage database was corrupted and it's not a
simple move files over to a new drive.

I would try moving over the entire Microsoft User Data folder and see what
happens. It's possible that when the drive died it corrupted the database
beyond repair.
 
E

Ernie Rapoza

When you say "contents" do you mean the entire folder, or did you just move
a file?
Click to expand...


Thanks, I moved the entire contents of the old 'main identity'
folder. However, I did not place it back in the new 'main identity'
folder on the rebuilt machine. The user had already created a new
mailbox for herself, so I created a secondary 'test' identity that I
was trying to place the old databases in. I'll try placing them in a
main identity folder to see if this works.

Otherwise you may be right- the database could be corrupted beyond
repair. Any third party apps known to fix this?
 
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