Entourage wan't start after a Repair & Compact

L

LostInEurope

Hi all,

I use Entourage 2004 (v11.3.3) and have been since version 2001.
Never felt any need to use at another eMail/PIM :)

I usually make regular backups, but had space problems and therefor
the last backup was about a year ago. Upon solving my space problems
(bought some more hard disks for backing up my 60Gb). I thought I
would repair and compact the Entourage database (~7GB) after remove
the exchange connection due to some emails that could not be opened or
deleted. That reduced it down to 2.7 GB :), but Entourage wouldn't
start :-(. A stack-trace-call-home window appears.

I had moved the "Old Database" file to another disk, but something
went wrong and it is now gone (AAARRRGGHHH!) Sooooo, did a little
googling and deleted prefs, made a new identitiy, restored the one
year old backup and got that running. However, all attempts (repairs,
compacts, pref deletions, sw reinstall) to get the original database
file to be accepted fail with a stack trace without any entourage
specific error codes.

I could probably live with the current state if there weren't several
messages and contacts that I would very desperately need. I read in a
forum somewhere in the middle of the night where a Entourage developer
stated that "there is no 2004 db that could not be repaired". I now
would ask that developer to reveal the secret, if there is one.

thanks in advance!
LostInEurope
 
D

Diane

I could probably live with the current state if there weren't several
messages and contacts that I would very desperately need. I read in a
forum somewhere in the middle of the night where a Entourage developer
stated that "there is no 2004 db that could not be repaired". I now
would ask that developer to reveal the secret, if there is one.
Click to expand...

I have never heard this claim.

Since your problems are with your exchange account and the error you are
getting "A stack-trace-call-home window appears." this is pointing to an
exchange type error.

I'll cc one of the exchange folks on this and maybe they can offer some
advice.

The only pointer I can give is Entourage makes a backup of your Identity
when rebuilding. You can revert to the backup by Switching Identity and
selecting the [backed up 2007-xx-xx].

For space saving when you backup, use the Entourage archive option. It's
much smaller.
 
L

LostInEurope

thankyou for the response!
On 10/17/07 2:25 AM, in article
[email protected], "LostInEurope"


Since your problems are with your exchange account and the error you are
getting "A stack-trace-call-home window appears." this is pointing to an
exchange type error.
Click to expand...
Hmm, I removed the account information before performing the repair &
compact and before the R&C things were ok. I would personally say
that there is indeed an correlation, but that it is indirect.
I'll cc one of the exchange folks on this and maybe they can offer some
advice.
Click to expand...
:) thankyou!
The only pointer I can give is Entourage makes a backup of your Identity
when rebuilding. You can revert to the backup by Switching Identity and
selecting the [backed up 2007-xx-xx].
Click to expand...
That is the problem I made for myself, I moved the "Old Database" file
to another harddisk, but then apparantly deleted it. How I don't know
(I could hang myself).
For space saving when you backup, use the Entourage archive option. It's
much smaller.
Click to expand...
Will do.

Thanks again!
 
W

William Smith

LostInEurope said:
I could probably live with the current state if there weren't several
messages and contacts that I would very desperately need. I read in a
forum somewhere in the middle of the night where a Entourage developer
stated that "there is no 2004 db that could not be repaired". I now
would ask that developer to reveal the secret, if there is one.
Click to expand...

Unfortunately, I think you've tried everything possible to recover your
information. Hold on to your database, though. Maybe, when Entourage
2008 is released it will be able to sort things through for you.

As for the above comment, that sounds familiar but not quite what I
remember. I suspect that what you may have read is something like "I've
never seen a 2004 db where nothing could be salvaged or recovered". The
2004 db format is pretty robust and rarely gets corrupt to the point
where all data is completely lost.

Hope this helps! bill

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
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