ENTOURAGE WITH INTEL MAC VERY SLOW

J

Jackson

I have a new iMac 2.16ghz with 2gigs of RAM and Entourage is by far the
slowest program on my computer. The little beach ball spins sometimes
when closing or when dismissing a calendar event reminder that pops up
(almost always). Once in a while it actually hangs when closing and i
have to force it to close.

Can anyone suggest how to speed entourage up?

Thanks
Lance
 
J

Jackson

By the way I have the latest update for Entourage (2004 11.3.3) and I'm
running OS X 10.4.8.
 
M

Michel Bintener

Hi Lance,

the speed issues might be related to the Entourage database. Hold down the
Option key when launching Entourage to open the Database Utility, then
choose to compact your database. If there's no considerable improvement
after that, you might be experiencing the early signs of a database
corruption; in that case, open the Database Utility again and rebuild your
database this time. Note that during a rebuild, you will lose any category
associations and internal links between e-mail messages and contacts and so
on.

If none of these options work, post back!


I have a new iMac 2.16ghz with 2gigs of RAM and Entourage is by far the
slowest program on my computer. The little beach ball spins sometimes
when closing or when dismissing a calendar event reminder that pops up
(almost always). Once in a while it actually hangs when closing and i
have to force it to close.

Can anyone suggest how to speed entourage up?

Thanks
Lance
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
J

Jackson

Hi Michel
Thanks for your reply.
I have already tried the rebuild when I first started experiencing the
slow down - but that did not seem to do anything for me. I'm assuming
that compacting wouldn't do anything for me if I already tried a
rebuild?

Lance

-------------------------
 
M

Michel Bintener

Hi Lance,

yes, your assumption is correct, compacting and rebuilding are related, and
rebuilding is more advanced than compacting, so if rebuilding the database
doesn't change anything, compacting won't do it, either. What we now need to
do is identify what's causing the sluggishness on your Mac. Do you use
Project Center, and if yes, do you have a lot of contacts associated with a
particular project? That would explain this behaviour to some extent. Post
back with any details you consider relevant, and give details, i.e. does the
spinning beach ball only show up in calendar view, is it a local calendar or
an Exchange calendar etc.


Hi Michel
Thanks for your reply.
I have already tried the rebuild when I first started experiencing the
slow down - but that did not seem to do anything for me. I'm assuming
that compacting wouldn't do anything for me if I already tried a
rebuild?

Lance
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
J

Jackson

Hi Michel,
As far as I know i do not use project center - unless it was somehow
turned on by mistake - not sure what it is. Definitely do not have a
seperate program running called Project Center.
get the spinning ball and slow down intermittently when closing the
program (sometimes hangs), when dismissing event notifications from my
calendar, and sometimes when opening the program. But nothing that is
consistent. It's not terribly slow, but it is noticeably slower than
my other programs.

I don't use exchange - just a local calendar.

thanks

I have a feeling that it is simply that microsoft products do not work
well with apple - i also have problems with msn and slow file transfers
- a common problem from what i can tell

--------------
 
J

JE McGimpsey

Jackson said:
I have a feeling that it is simply that microsoft products do not work
well with apple - i also have problems with msn and slow file transfers
- a common problem from what i can tell
Click to expand...

Well, that isn't an *explanation* of anything, of course, though msn was
broken for everyone. Unless you subscribe to conspiracy theories (I
don't).

Since I rarely use Spotlight at all, and never for finding emails, I've
found that Entourage is somewhat speedier and less prone to randomly
going temporarily awol, when I mark my Office 2004 Identities folder as
Private in Spotlight Preferences (System Preferences/ Spotlight/
Privacy). YMMV.
 
B

Barry Wainwright [MVP]

Since I rarely use Spotlight at all, and never for finding emails, I've
found that Entourage is somewhat speedier and less prone to randomly
going temporarily awol, when I mark my Office 2004 Identities folder as
Private in Spotlight Preferences (System Preferences/ Spotlight/
Privacy). YMMV.
Click to expand...

In fact, that will not stop spotlight from indexing your emails, and should
be done by all users.

The indexing of the individual items in Entourage's database is done by
this file:
/Library/Spotlight/Microsoft Entourage.mdimporter/
.... And is turned on & off in the Entourage preferences.

Putting the Identities folder in the 'private' section of the spotlight
prefs just stops spotlight attempting to index the database files _as a
single file_. The database is big, and can be massive, so having any part of
the system trying to access this file can cause slow-downs, stalls and dead
stops! The spotlight index engine would get nothing useful out of the
database anyway.
 
J

JE McGimpsey

Barry Wainwright said:
In fact, that will not stop spotlight from indexing your emails, and should
be done by all users.

The indexing of the individual items in Entourage's database is done by
this file:
/Library/Spotlight/Microsoft Entourage.mdimporter/
... And is turned on & off in the Entourage preferences.

Putting the Identities folder in the 'private' section of the spotlight
prefs just stops spotlight attempting to index the database files _as a
single file_. The database is big, and can be massive, so having any part of
the system trying to access this file can cause slow-downs, stalls and dead
stops! The spotlight index engine would get nothing useful out of the
database anyway.
Click to expand...


Oops, you're right, I did that too, just about the first 24 hours after
the option was implemented.
 
M

Michael Rose

Hi Lance,

One other thing to check: are you running any anti-virus software?
Symantec AV will fight with Entourage unless you exclude the database
folder.

--Mike

Thanks Guys,
I will try that.
Lance

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Click to expand...
 
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