Entourage X corrupt database -any Entourage experts out there?

J

jim

Any entourage specialists out there? I have a client who waited too
long to upgrade from Entourage x to 2004. Now their e-mail database is
corrupted. Repairs quit about 90% of the way through with a message
saying not enough disk space to save the repaired file or something to
that affect, the mail file is 3.5 GB, freespace on the Mac is 48GB. I
have done all of the usual troublshooting, zapped pram, perms repair,
and updated the office x software to the latest available release.

Does anyone have any other tricks I might try?
 
D

Diane Ross

Any entourage specialists out there? I have a client who waited too
long to upgrade from Entourage x to 2004. Now their e-mail database is
corrupted. Repairs quit about 90% of the way through with a message
saying not enough disk space to save the repaired file or something to
that affect, the mail file is 3.5 GB, freespace on the Mac is 48GB. I
have done all of the usual troublshooting, zapped pram, perms repair,
and updated the office x software to the latest available release.

Does anyone have any other tricks I might try?
Click to expand...

Could it be possible that it¹s looking for unfragmented space?

What happens when you try to import it into Entourage 2004?

When you look inside the Identity folder, are there ³old² files that can be
removed? Do you need these ³old² files for backup? It¹s possible that any
³old² files can be used over the real ones as they might not contain the
corruption. It¹s pretty common for users to rebuild and not throw away the
old files when they are satisfied with the rebuild.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
J

jim

Could it be possible that it¹s looking for unfragmented space?

What happens when you try to import it into Entourage 2004?

When you look inside the Identity folder, are there ³old² files that can be
removed? Do you need these ³old² files for backup? It¹s possible that any
³old² files can be used over the real ones as they might not contain the
corruption. It¹s pretty common for users to rebuild and not throw away the
old files when they are satisfied with the rebuild.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
Click to expand...

I haven't tried defraging thr drive it's worth a shot. There are no
recent enough 'old' files there were a couple that were 6 months old
but they were purged in the quest for more space.
 
J

jim

Could it be possible that it¹s looking for unfragmented space?

What happens when you try to import it into Entourage 2004?

When you look inside the Identity folder, are there ³old² files that can be
removed? Do you need these ³old² files for backup? It¹s possible that any
³old² files can be used over the real ones as they might not contain the
corruption. It¹s pretty common for users to rebuild and not throw away the
old files when they are satisfied with the rebuild.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
Click to expand...

Import into Entourage 2004 doesn't successfully pick up any messages.
the new inbox is empty.
 
D

Diane Ross

Import into Entourage 2004 doesn't successfully pick up any messages.
the new inbox is empty.
Click to expand...

It looks like your database is hosed beyond repair. Look at this as a
learning experience and keep backups.
 
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