Entourage X Crashes when containg attachment or html coded

R

rush.phil

Hi

I'm using entourage x with os x (Panther) which has been working fine
for many years. I turned on my computer today to check emails but every
mail with an attachment or html coded crases straight away as soon as I
try to view the mail -can't preview or open. All other emails seem
fine.

I'd be grateful for any help

Cheers


Mobbs
 
B

Barry Wainwright

Hi

I'm using entourage x with os x (Panther) which has been working fine
for many years. I turned on my computer today to check emails but every
mail with an attachment or html coded crases straight away as soon as I
try to view the mail -can't preview or open. All other emails seem
fine.

I'd be grateful for any help

Cheers


Mobbs
Click to expand...
It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
R

rush.phil

Hi

Did this but still getting the same problem. I loaded entourage 2004
and copied over data and it was OK but I want to use entourage x
because po the pop email problems in 2004

Any ideas
 
P

Paul Berkowitz

Did this but still getting the same problem. I loaded entourage 2004
and copied over data and it was OK but I want to use entourage x
because po the pop email problems in 2004
Click to expand...

What "pop email problems in 2004" are you referring to? Entourage 2004 works
better in most ways than X.

Try removing the Tasman Browser.cache file, Entourage Browser.cache file in
~/Library/Caches/ folder. (Maybe also the com.microsoft.browserfont.cache
file in there too, although I think that one may only be for 2004.)

Also the ~/Library/Prefererences/Entourage Settings (10) file.

~/ refers to your OS X user folder (Home folder) throughout.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
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