Entourage X Exchange 2003 All messages become invisible when moving between folders.

T

Traveler4

Let me get right to it. My system is Entourage X versions 10.1.4 and
/ or 10.1.5 and our server is Exchange 2003 Enterprise Edition on
Windows Advanced Server 2003. When receiving a message into my inbox,
and then draging to another folder, the message moves properly and
appears in the IMAP folder. But when I quit the application and then
re-launch, and return to the folder where I moved the message to, it
disapears from view. It does not move to another folder, it is
completely invisible, the OWA (Outlook Web Access) and Outlook 2002
show the message as still being in the folder properly. The only way
to get the message to re-appear, is to option-click (or right click)
and perform the "Empty Cache" feature. This however requires yet
another quit and re-open, and then re-synching and re-downloading the
entire folder contents again. This also occurs when moving messages
between other folders then the inbox as well.

For obvious reasons, this is a major bug. Has anyone else experienced
this issue or found any kind of fix? Thanks.
 
C

Corentin Cras-Méneur

Hi,
Let me get right to it. My system is Entourage X versions 10.1.4 and
/ or 10.1.5 and our server is Exchange 2003 Enterprise Edition on
Windows Advanced Server 2003. When receiving a message into my inbox,
and then draging to another folder, the message moves properly and
appears in the IMAP folder. But when I quit the application and then
re-launch, and return to the folder where I moved the message to, it
disapears from view. It does not move to another folder, it is
completely invisible, the OWA (Outlook Web Access) and Outlook 2002
show the message as still being in the folder properly. The only way
to get the message to re-appear, is to option-click (or right click)
and perform the "Empty Cache" feature.
Click to expand...

I see...
This however requires yet
another quit and re-open, and then re-synching and re-downloading the
entire folder contents again. This also occurs when moving messages
between other folders then the inbox as well.
Click to expand...


I would first try to rebuild the database. There could be an issue
there:
Quit Entourage and re-launch it pressing the alt key down. Performa a
typical rebuild then.


If this does not work, try clicking on the folder you have trouble with
and press command-alt-l to force refresh the folder from the server.
Does this make the file appear ???


Corentin
 
T

Traveler4

Hi,



I would first try to rebuild the database. There could be an issue
there:
Quit Entourage and re-launch it pressing the alt key down. Performa a
typical rebuild then.
Click to expand...

The problem occurs on several systems (I tested it on 6 different
Macintosh machines of various specs before posting the problem) and
even on fresh Office installations and new identities of old
installations. For this reason, and the fact that rebuilding the
database on startup did not help, it does not seem to be a database
issue.
If this does not work, try clicking on the folder you have trouble with
and press command-alt-l to force refresh the folder from the server.
Does this make the file appear ???
Click to expand...

This did work, but it requires me to highlight each folder
individually (which for some of our VPs and our CEO which have over
fourty or fifty folders in their list is not a long term fix). It is
a good hold over, but this does seem to be a bug in Entourage itself
when working with our Exchange server. Has anyone else had this
problem when talking to Exchange 2000? Also, is there a way to batch
refresh the folder list across multiple folder simultaniously?

-Mike
 
C

Corentin Cras-Méneur

Traveler4 said:
This did work, but it requires me to highlight each folder
individually (which for some of our VPs and our CEO which have over
fourty or fifty folders in their list is not a long term fix). It is
:-<

a good hold over, but this does seem to be a bug in Entourage itself
when working with our Exchange server. Has anyone else had this
problem when talking to Exchange 2000? Also, is there a way to batch
refresh the folder list across multiple folder simultaniously?
Click to expand...

I have no clue why these folders are out of sync... What type of setting
do you have for the Exchange account ???
I also don;t know how to batch refresh :-\


Corentin
 
P

Paul Berkowitz

This did work, but it requires me to highlight each folder
individually (which for some of our VPs and our CEO which have over
fourty or fifty folders in their list is not a long term fix). It is
a good hold over, but this does seem to be a bug in Entourage itself
when working with our Exchange server. Has anyone else had this
problem when talking to Exchange 2000? Also, is there a way to batch
refresh the folder list across multiple folder simultaniously?
Click to expand...


Run this script:

----------------------------------

tell application "Microsoft Entourage"

set topFolders to every folder of Exchange account 1
repeat with theFolder in topFolders
refresh theFolder
my refreshSubFolders(theFolder)
end repeat

beep
display dialog "Done!" buttons {"OK"} default button 1 with icon 1
giving up after 10

end tell

to refreshSubFolders(theFolder)
tell application "Microsoft Entourage"
set subFolders to every folder of theFolder
repeat with theSubFolder in subFolders
refresh theSubFolder
my refreshSubFolders(theSubFolder)
end repeat
end tell
end refreshFolder

--------------------------------------


I can't test it because I don't have Exchange. It may not do the equivalent
of an option-command-L - it might only do a command-L. But it's worth a try.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
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