Entourage X - version 10.1.4

J

JoeMac

I've been having problems with entourage for some time.
What happens is that only a couple of the the e-mails in my in-box and
sent-mail boxes are listed - and the rest of the page is a series of
horizontal lines.
The number of e-mails listed seems to change depending on how the box
is sorted (ie by received date versus by subject).
Today the entire in-box was a series of lines with no received e-mails
showing.
When I click on the lines I receive a message that says:
"The action could not be completed.
An unknown error (4362) occurred."

Has anyone else had this problem - and if so, how do you fix it?
 
M

Mickey Stevens

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

Also see the Database Daemon-related suggestions on the Entourage Help Page
if you are using Entourage X or 2004.
<http://www.entourage.mvps.org/error/page.html#4362X>

In the future, please state which version of Entourage you're using.
 
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