Entourage X will not quit and then hangs

K

Khyber Courchesne

Entourage X will not quit. Does anyone have experience with this?
The window disappears but it remains in the dock, either without
quitting or outright hung. I have to force quit it. This problem
started quite suddenly after years of use.

I have an always-on internet connection. I have rebuilt my database,
normal and "advanced." I do not have norton installed. I have the
osx firewall, that is it. Basically it happens regardless of the
network I am connected to.
 
B

Barry Wainwright

Entourage X will not quit. Does anyone have experience with this?
The window disappears but it remains in the dock, either without
quitting or outright hung. I have to force quit it. This problem
started quite suddenly after years of use.

I have an always-on internet connection. I have rebuilt my database,
normal and "advanced." I do not have norton installed. I have the
osx firewall, that is it. Basically it happens regardless of the
network I am connected to.
Click to expand...

Have you updated to 10.1.5?

Free updates are available at <http://www.microsoft.com/mac/>
 
K

Khyber Courchesne

Have you updated to 10.1.5?

Yes. running OS 10.3.4 , btw. Any thoughts?
And to think my cousin who is a programmer at M$ made 11,000,000 in 6
years there. Code doesn't even work. Blech.
 
P

Paul Berkowitz

Yes. running OS 10.3.4 , btw. Any thoughts?
And to think my cousin who is a programmer at M$ made 11,000,000 in 6
years there. Code doesn't even work. Blech.
Click to expand...

Barry wasn't referring to the OS version. He was asking about your version
of OFFICE Mac.

Go to the MacTopia website and download and apply the Office 10.1.2, 10.1.4
and 10.1.5 updaters in that order, if your version of Entourage is not
already 10.1.4.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
A

aRKay

Ten percent of the people seem to fail to get the word and I may be in
that group. I use Entourage X version 10.1.4 with Service Release 1.

Is this the most current ore is there really a 10.1.5?

Dick
 
C

Corentin Cras-Méneur [MVP]

Ten percent of the people seem to fail to get the word and I may be in
that group. I use Entourage X version 10.1.4 with Service Release 1.

Is this the most current ore is there really a 10.1.5?
Click to expand...

THe most current update for Office is 10.1.5 even though Entourage itself
sstill displays version number 10.1.4. Check in the Office fodler within
Microsoft Office X and check the version of the Microsoft Component Plugin,
only this file will reveal the actual version number for Office reliably,


Corentin
 
A

aRKay

Corentin Cras-Méneur said:
THe most current update for Office is 10.1.5 even though Entourage itself
sstill displays version number 10.1.4. Check in the Office fodler within
Microsoft Office X and check the version of the Microsoft Component Plugin,
only this file will reveal the actual version number for Office reliably,


Corentin
Click to expand...

I have no file or folder called "Microsoft Component Plugin"; however,
Excel and PowerPoint are at 10.1.5 where Word and Entourage are still
at 10.1.4.

We sure could use a patch to Entourage to add the FIX that causes it to
crash on a bad email.

I can only assume version 10.1.4 is the most current Ent-X
 
K

Khyber Courchesne

I know. that's why I put a period after "yes." I was adding after I
wrote "yes" that I am up to date with everything, OS, Office, all of
it. In other words, I am running office 10.1.5.
 
C

Corentin Cras-Méneur [MVP]

I have no file or folder called "Microsoft Component Plugin"; however,
Excel and PowerPoint are at 10.1.5 where Word and Entourage are still
at 10.1.4.
Click to expand...

That's the way it should be. I believe you have 10.1.5 then,
It still puzzles me, you don;t have this file???
/Applications/Microsoft Office X/Office/Microsoft Component
Plugin\0 > > We sure could use a patch to Entourage to add the FIX that cau
ses it to
crash on a bad email.

I can only assume version 10.1.4 is the most current Ent-X
Click to expand...

It is.


Corentin
 
P

Paul Berkowitz

That's the way it should be. I believe you have 10.1.5 then,
It still puzzles me, you don;t have this file???
/Applications/Microsoft Office X/Office/Microsoft Component
Plugin
Click to expand...

I'd guess that aRKay did not notice the "Office" subfolder in that path and
was looking in its container folder "Microsoft Office 2004". Have to look in
the Office subfolder there.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
A

aRKay

Paul Berkowitz said:
I'd guess that aRKay did not notice the "Office" subfolder in that path and
was looking in its container folder "Microsoft Office 2004". Have to look in
the Office subfolder there.
Click to expand...

TNX Paul: I am a little red-faced for looking in the wrong folder. I use
Entourage-X and the Get Info for the Microsoft Component Plugin says it
is version 10.1. 5 so I must be up to date.

Hopefully, a patch will be released soon to fix the bug associated with
the Junk Mail Filter that causes the nasty crash.

aRKay
 
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