error -4960

  • Thread starter Janice F. Jorgensen
  • Start date
J

Janice F. Jorgensen

i get this now after running disk warrior when i try to move an email to
another folder
am trying to save my emails/identity..etc but this is what i get all the
time

I have os x 10.2.8 and office x.

Ideas? can i rebuild my database? it happens when i am in a NEW identity
tooo

Janice
 
D

Diane Ross

i get this now after running disk warrior when i try to move an email to
another folder
am trying to save my emails/identity..etc but this is what i get all the
time

I have os x 10.2.8 and office x.
Click to expand...

We have many errors listed on the Error Page, but nothing for -4960.

You don't mention what version of Office X you are running. Current Version
and Build number for Entourage X:

Entourage X 10.1.6 (040913)
Ideas? can i rebuild my database? it happens when i am in a NEW identity
tooo
Click to expand...

Since this is happening in a new identity, it indicates problems in your Mac
Users folder. You can test this by creating a new User in System
Preferences.

Log Out/In to new user.
Open Entourage and see if the problems go away. (You might need to recreate
your account info.)
If problems disappear then you know it's a conflict or corruption in your
user folder.

If the problems are in your User's folder, I suggest an Archive and Install
of the OS. More info here:

<http://www.entourage.mvps.org/glossary/archive_install.html>

I highly suggest you backup as much data as you can now before you are
unable to access.
 
J

Janice F. Jorgensen

Sorry..

Office x for Mac Service release 1 version 10.1.4 (030702)

Yeah..i can't find it either....

janice
[email protected]


i get this now after running disk warrior when i try to move an email to
another folder
am trying to save my emails/identity..etc but this is what i get all the
time

I have os x 10.2.8 and office x.
Click to expand...

We have many errors listed on the Error Page, but nothing for -4960.

You don't mention what version of Office X you are running. Current Version
and Build number for Entourage X:

Entourage X 10.1.6 (040913)
Ideas? can i rebuild my database? it happens when i am in a NEW identity
tooo
Click to expand...

Since this is happening in a new identity, it indicates problems in your Mac
Users folder. You can test this by creating a new User in System
Preferences.

Log Out/In to new user.
Open Entourage and see if the problems go away. (You might need to recreate
your account info.)
If problems disappear then you know it's a conflict or corruption in your
user folder.

If the problems are in your User's folder, I suggest an Archive and Install
of the OS. More info here:

<http://www.entourage.mvps.org/glossary/archive_install.html>

I highly suggest you backup as much data as you can now before you are
unable to access.
 
N

Nathan Herring [MSFT]

This is a standard Macintosh error coreFoundationUnknownErr (-4960).
Unfortunately, it means a great number of different things could have gone
wrong, many of them outside of the control of Entoruage, and thus this error
is incredibly difficult to narrow down. Do you have anything listed in your
console.log warning that something dire has happened?

-nh
 
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