Error (-8797)

H

Hernan Ferro

I received the following error all of the sudden:

"Could not ope that feature. An error has occured (-8797)."

Now I can't open the application, and all of my emai is locked. I have
rebuilted the database, but I get the same error on the new one. I have
also used the Remove Office application, re-installed the suite, and the
error persists. I created a new user, and was able to open the
application wich leads me to believe that the error is with the specific
database.

I am using Panther and Entourage10.1.4

Please help! I am desperate. [email protected]
 
D

Diane Ross

Now I can't open the application, and all of my emai is locked. I have
rebuilted the database, but I get the same error on the new one. I have
also used the Remove Office application, re-installed the suite, and the
error persists. I created a new user, and was able to open the
application wich leads me to believe that the error is with the specific
database.
Click to expand...

The error is in your database. Did you quit Notifications and/or the
Microsoft Database daemon before rebuilding?

For more info on the daemon see:


<http://www.entourage.mvps.org/faq/daemon.html>

Did you try the complex rebuild?

For general maintenance, you should run Repair Permissions after installing
Apple software updates and for any applications that uses an installer.

To use Repair Permissions:


Open Disk Utility in your Applications/Utility folder.

Click on the First Aid tab and select Repair Permissions

Click on the icon for your boot volume.

Click the repair permissions button.


Don't run from CD as updates have a newer version of Repair Permissions.

Run Repair Permissions from the volume being repaired.
 
J

Jefferis Peterson

I switched fonts to Nueva Roman in the Gen prefs and got this -8797
error and I am totally locked out of my database. I followed procedures
to delete all Entourage preferences, quit Scheduling and do complex
rebuild, but still cannot access the program. It pulls up with blank
screen and all menu items greyed out. Is my program toast?
Host: G4.local
Date/Time: 2003-11-25 09:12:09 -0500
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Entourage (/Applications/Microsoft Office X/
Microsoft Entourage)
PID: 415
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000003c

Thread 0 Crashed:
#0 0x01164a08 in 0x1164a08
#1 0x014f7e14 in 0x14f7e14
#2 0x014f904c in 0x14f904c
#3 0x012065bc in 0x12065bc
#4 0x90194848 in __CFRunLoopDoTimer (__CFRunLoopDoTimer + 244)
#5 0x90191ba8 in __CFRunLoopRun (__CFRunLoopRun + 1480)
#6 0x901960bc in CFRunLoopRunSpecific (CFRunLoopRunSpecific + 328)
#7 0x927d5ecc in 0x927d5ecc
#8 0x927dc5b8 in 0x927dc5b8
#9 0x9284d698 in 0x9284d698
#10 0x011fe240 in 0x11fe240
#11 0x01241e58 in 0x1241e58
#12 0x014f826c in 0x14f826c
#13 0x0154287c in 0x154287c
#14 0x01513bf0 in 0x1513bf0
#15 0x01513e68 in 0x1513e68
#16 0x00486284 in 0x486284
#17 0x01136c78 in 0x1136c78
#18 0x004831cc in 0x4831cc

Thread 1:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0xc000a954 in __ape_internal (__ape_internal + 37048)
#3 0xc0001328 in __ape_agent (__ape_agent + 64)
#4 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 2:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x90296778 in SetThreadState (SetThreadState + 192)
#5 0x902d1bb8 in SetThreadStateEndCritical (SetThreadStateEndCritical
+ 144)
#6 0x01175cd8 in 0x1175cd8
#7 0x011748d4 in 0x11748d4
#8 0x011747f8 in 0x11747f8
#9 0x01174b6c in 0x1174b6c
#10 0x011760d4 in 0x11760d4
#11 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#12 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#13 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 3:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90191930 in __CFRunLoopRun (__CFRunLoopRun + 848)
#3 0x901960bc in CFRunLoopRunSpecific (CFRunLoopRunSpecific + 328)
#4 0x909fced0 in -[NSRunLoop runMode:beforeDate:] (-[NSRunLoop
runMode:beforeDate:] + 172)
#5 0x90a159ec in -[NSRunLoop run] (-[NSRunLoop run] + 76)
#6 0x06757888 in com_cesoft_remoteLoaderSustainingThread (com_cesoft_
remoteLoaderSustainingThread + 628)
#7 0x90a3a198 in forkThreadForFunction (forkThreadForFunction + 108)
#8 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 4:
#0 0x9004364c in accept (accept + 12)
#1 0x05566cd4 in FWaitForConnection (FWaitForConnection + 48)
#2 0x0128ac14 in 0x128ac14
#3 0x012b48a0 in 0x12b48a0
#4 0x012b4a28 in 0x12b4a28
#5 0x903226c0 in _MP_CFMTaskProc (_MP_CFMTaskProc + 32)
#6 0x902c72dc in PrivateMPEntryPoint (PrivateMPEntryPoint + 76)
#7 0x900247e8 in _pthread_body (_pthread
 
J

Jefferis Peterson

I got back into my program. I had to remove Nueva ODS font book from my
user library fonts.
Font is attached for anyone who wants to diagnose the reason for this
database error.
 
P

Paul Berkowitz

Thanks for letting us know the cause. It's not unusual for fonts to cause
serious problems. It may be a corrupt copy, or maybe it was never
configured to work with OS X.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
J

Jefferis Peterson

In said:
Thanks for letting us know the cause. It's not unusual for fonts to
cause serious problems. It may be a corrupt copy, or maybe it was
never configured to work with OS X.
Click to expand...

Hi Paul,

It appears that this PS type 1? font is from ATM Deluxe fonts from OS9.
I dragged and dropped it into FontBook and it won't display or be
cataloged.

Jeff
 
P

Paul Berkowitz

Hi Paul,

It appears that this PS type 1? font is from ATM Deluxe fonts from OS9.
I dragged and dropped it into FontBook and it won't display or be
cataloged.
Click to expand...

I'd guess that ATM (Adobe?) either has a revised version for OS X or will
confirm not to use the OS 9 version. You should let them know, just in case
they don't know already.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
J

Jefferis Peterson

In said:
I'd guess that ATM (Adobe?) either has a revised version for OS X or
will confirm not to use the OS 9 version. You should let them know,
just in case they don't know already.
Click to expand...

I think I've read on MacFixit that this is a known problem with FontBook
not displaying Type 1 fonts. It is also affecting Macromedia Studio, so
I think it may be a Panther related issue. I ran Font Doctor on the Font
and it comes out clean - no problems.

Jeff
 
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