No it does not work in safe mode, nor if the firewall is
disabled. suggestions I tried are below. This problem is
a recent one, Outlook has been working just fine until
the last week or so, when this error message became more
frequent occurrence. I have run a virus check on my pc
today and it shows as being uninfected ( although who
knows?) On Friday, after several attempts to access
outlook, I finally got in and set up two additional
accounts for my two additional users, and two new
identities, and now Outlook seems to be locked - if I can
actually get past the error message - on one of the new
accounts, being unable to access or update the program.
Very annoying and Very frustrating.
<<""
-----Try opening Outlook using the ".../CleanViews"
switch. The
link below will give you the instructions on how to use
it.
OL2002: Additional Command-Line Switches
http://support.microsoft.com/default.aspx?scid=KB;en-
us;296192
Also try (if the above doesn't work):
Close outlook, find and delete all these files in a
single attempt:
outcmd.dat
extend.dat
frmcache.dat
Then launch outlook.
(If using Windows 2000 or XP, you will need to enable
searching
hidden and system folders.)
Then if still not working, try:
Look for the "Inbox Repair Tool" in
Start | Programs | Accessories |System Tools
If you don't find it there, just perform a find on your
hard drive
for "SCANPST.*". This will bring up both the executable
and
the Helpfile that accompanies it.
If you run this tool and are still having problems, open
the link
below and try using that.
OL: Oversized PST and OST Crop Tool
http://support.microsoft.com/default.aspx?scid=KB;EN-
US;q296088&
Your mailbox may have gotten oversized. Below are the
size limits for
a PST file that holds Outlook email.
OLK - PST Limitations
From: (e-mail address removed)
File Size: 2GB max (reads about 1.92GB in Explorer)
Large Table Support not Enabled (Default)
* 16,000 folders
* 16,000 items per folder
Large Table Support Enabled
* 65,000 folders
* 65,000 items per folder
To enable Large Table support, right click on Personal
Folders and select
properties. Select Advanced. Check the box to enable
large table support
and select OK until you return to the main window.
--
Nikki Peterson [MVP - Outlook]
Outlook hangs when I start it. I have Office Pro
w/frontpage. I've uninstalled, reinstalled and updated
w/SP3 all to no avail. The task manager shows 2 Outlook
icons not responding, I presume the program and the
send/receive thingy. Any suggestions? Thanks in
advance."">>
Original Message-----
What suggestions have you tried? I don't recall the message you are
referring to.
Rename outcmd.dat and *.SRS (C:\Documents and Settings\username\Application
Data\Microsoft\Outlook)
Does it work if you use safe mode? (start menu, run, type outlook /safe)
Are there any errors in the error log?
Does it work if you disable the Norton firewall?
--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
Outlook & Exchange Solutions Center:
http://www.slipstick.com
OneNote Tips: 1note-tips-subscribe- (e-mail address removed)
I am unable to open Outlook - get the error message above
EACH time I try to launch it. I am running Windows XP,
have Norton installed, checked the firewall allows
Outlook. I have uninstalled, reinstalled Outlook and
downloaded and installed the service pack update. I
followed some suggestions on this discussion site as
suggested by Nikkin in the response to: "John
Frustrated" <
[email protected]> Sent: 5/1/2004 8:36:21
AM. but nothing works. Can anyone help?
.
