Error message: the add-inn “c:\progra~1\mcafee.com\vso\outscan.dll

[Outlook Add-In error]

I purchased a new Dell computer with Office 03 and it also came with a trial
version of Mcafee. I have not purchased the upgrade Mcafee virus software
and now am getting the above message from outlook everytime I open the
program. It sugests the help menu "detect and repair" option which I have
tried repeatdly but was unsuccessfull. I have also visited Mcafee's website
and re-downloaded the trial version of the orginial software that came on my
PC but the error message keeps occuring. I have also tried to "control
panel; add / remove programs; and repair office instalation" but this has not
worked either. Any suggestions or ideas on how to get rid of the add in at
start-up of outlook or to find the add in ".dll" file I would greatly
appreciate it!

 

[DL]

If the trial version has expired, uninstall it. After all it will no longer
provide protection so is just cluttering up yr sys and causing errors.
Once a trial version has expired theres little chance of you reinstalling
it, unless you know what yr doing.
The discriptive err.msg shows that it is a McAfee problem not an OL/Office
problem.
Hopefully you will be installing some other upto date protection, ie
Firewall and AV software on yr sys, otherwise I'm sure you will be a
frequent visitor to the ng's.

 

[Diane Poremsky [MVP]]

1) go to tools, options, other, advanced, addins buttons - make sure mcafee
is disabled.

2) find and delete extend.dat. C:\Documents and
Settings\username\Application Data\Microsoft\Outlook. You can easily access
it by pasting %USERPROFILE%\Application Data\Microsoft\Outlook in the
Address bar of your browser or Windows Explorer.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

 

[Gramps]

']1) go to tools, options, other, advanced, addins buttons - make sure
mcafee
is disabled.

2) find and delete extend.dat. C:\Documents and
Settings\username\Application Data\Microsoft\Outlook. You can easily
access
it by pasting %USERPROFILE%\Application Data\Microsoft\Outlook in the
Address bar of your browser or Windows Explorer.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

"Outlook Add-In error" Outlook Add-In (e-mail address removed)
wrote in message
I purchased a new Dell computer with Office 03 and it also came with a
trial
version of Mcafee. I have not purchased the upgrade Mcafee virus
software
and now am getting the above message from outlook everytime I open
the
program. It sugests the help menu "detect and repair" option which I
have
tried repeatdly but was unsuccessfull. I have also visited Mcafee's
website
and re-downloaded the trial version of the orginial software that came
on
my
PC but the error message keeps occuring. I have also tried to
"control
panel; add / remove programs; and repair office instalation" but this
has
not
worked either. Any suggestions or ideas on how to get rid of the add
in
at
start-up of outlook or to find the add in ".dll" file I would greatly
appreciate it!

HELP!! I have the exact same problem. New Dell computer - first thing
I did was uninstall McAfee. Then I installed my own virus protection
and firewall and then installed MS Offfice 2003. Outlook seems to be
functioning fine...but that irritating error message shows up every
time I start. Unfortunately, neither of Diane's solutions worked for
me. (I was SO hopeful..). In trying #1 - there were no listings in
the box. In trying #2, extend.dat was not in the folder. Only 3 files
were present: Outlook Office Data File, Outlook.srs & Outlook (XML
document). I am very frustrated!

 

[Gramps]

HELP!! I have the exact same problem. New Dell computer - first thing
I did was uninstall McAfee. Then I installed my own virus protection
and firewall and then installed MS Offfice 2003. Outlook seems to be
functioning fine...but that irritating error message shows up every
time I start. Unfortunately, neither of Diane's solutions worked for
me. (I was SO hopeful..). In trying #1 - there were no listings in
the box. In trying #2, extend.dat was not in the folder. Only 3 files
were present: Outlook Office Data File, Outlook.srs & Outlook (XML
document). I am very frustrated!

VICTORY IS MINE! I kept finding the same solution in other forums, so
out of desperation I tried #1 again...and this time there was a McAfee
entry! (don't know why... I must have not checked the right boxes the
first time???). I unchecked it...and problem solved. Thanks!