ERROR MESSAGE

L

LBG

I am using Entourage form the Student and Teacher Edition - 2004. It would load but never finish (icon kept spinning). After some research, I removed it and reloaded it. Now when I try to open it I get the following:
"This identity cannot be opened with this version of Entourage."
Can someone tell me what I should do now?
 
D

Diane Ross

I am using Entourage form the Student and Teacher Edition - 2004. It would
load but never finish (icon kept spinning). After some research, I removed it
and reloaded it. Now when I try to open it I get the following:
"This identity cannot be opened with this version of Entourage."
Can someone tell me what I should do now?
Click to expand...

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.

<http://blog.entourage.mvps.org/2007/05/confused_over_microsoft_update.html>
 
B

Barry Wainwright

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.3.3. Since there was a database
format change in there, Entourage 11.0 cannot open a database saved in
Entourage 11.3.3.

Microsoft does not update each application every time an update is released.
See ³Confused over Microsoft Update Version numbers?³ for a handy script
that gives you the Office application¹s version info.

<http://blog.entourage.mvps.org/2007/05/confused_over_microsoft_update.html>
Click to expand...

The "what to do" is to visit the downloads section of
http://www.microsoft.com/mac and download the latest updates for office 2004
:)

--
Barry Wainwright
Microsoft MVP (see <http://www.microsoft.com/mvp/> for details)
Visit the Entourage User¹s Weblog for Hints, tips and troubleshooting
information:
http://www.barryw.net/weblog/
 
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