Excessive Duplicate SharePoint Alerts Received

[o3lu1mi9v]

I set up alerts for file updates in SharePoint and included a shared inbox email address. However, it appears that due to experimentation, the alert has been duplicated multiple times. Now, six emails are being received for every single file update.

I have removed the alerts from my personal account, but they continue to persist for the shared inbox. Since there is no SharePoint account linked to the shared inbox email, I am unable to log in and edit the alerts there.

Any suggestions?

Thank you.

 

[Jack Thomas 23]

Identify the Cause

1. Check Alert Settings: Review the alert settings for the specific list or library. Ensure that the alert frequency is set correctly (e.g., immediate, daily, or weekly).
2. Verify User Permissions: Confirm that users have the necessary permissions to receive alerts. Incorrect permissions might lead to duplicate alerts.
3. Investigate Workflow Issues: If workflows are triggering alerts, inspect the workflow settings and logic to ensure they're not causing duplicate alerts.

For more information: godrejinfotech.com/index.aspx

 

[Jack Thomas 23]

Resolve Duplicate Alerts

1. Disable and Re-enable Alerts: Temporarily disable alerts for the affected list or library, then re-enable them. This can help reset the alert system.
2. Clear Alert Cache: Clear the alert cache by running the following PowerShell command: Get-SPEnterpriseSearchServiceApplication | Set-SPEnterpriseSearchServiceApplication -ClearAlertCache $true
3. Update Alert Templates: Review and update alert templates to ensure they're not causing duplicate alerts.
4. Check for Duplicate Subscriptions: Verify that there are no duplicate subscriptions for the same alert. Remove any duplicates found.

For more information: godrejinfotech.com/index.aspx

 

[Jack Thomas 23]

Prevent Future Duplicate Alerts

1. Implement Alert Governance: Establish clear guidelines and processes for managing alerts, including subscription management and alert template updates.
2. Regularly Review Alert Settings: Schedule regular reviews of alert settings to ensure they're up-to-date and accurate.
3. Use SharePoint's Built-in Alert Management: Utilize SharePoint's built-in alert management features, such as alert summarization and alert suppression.

For more information: godrejinfotech.com/index.aspx

 

[Jack Thomas 23]

Additional Troubleshooting

1. Check SharePoint Logs: Inspect SharePoint logs for errors related to alert processing.
2. Verify Email Settings: Confirm that email settings are correctly configured for the SharePoint farm.
3. Test Alerts: Test alerts to ensure they're working correctly and not causing duplicates

For more information: godrejinfotech.com/index.aspx