!! EXCHANGE - ENTOURAGE 2004 PASSWORD/AUTHENTICATION ISSUES !! [ALL POSTS HERE]

J

Jon W

Hi.

Some of you have posted asking whether this issue has been resolved and
some have contacted me directly. By working my way through this group
earlier today, coupled with my own personal experience and after trying
EVERY solution posted to this group - I believe I can confidently say
it hasn't.

I have seen answers from ranging from "just say no and it'll be fine
next time" to "delete entries in keychain", "rebuild database" and the
best of all "use OWA" which sort of defeats the object. Furthermore,
these types of answers lead me to assume that Entourage 2004 should not
have been released prior to these 'issues' being resolved. However, I
do recognise that patches and updates to other software can cause
instability later on in any products lifecycle.

In an effort to get this resolved, I went searching. The only this I
could find (directly from Microsoft) was this
http://support.microsoft.com/default.aspx?scid=kb;en-us;842882. This
seems to suggest that Entourage 2004 does not support NTLM1
authentication or more importantly, "no longer supports NTLM 1
authentication".

So..what to do?

I would like to get every post (by post i mean 'suggestion of
resolution') relating to this subject under a single thread - in that
way we can co-ordinate our efforts far more easily (hopefully). Also a
common thread may potentially come to the notice of the Mac Business
Unit and the developers therein and a fix released. Or heaven forbid -
someone will trawl through this and post a solution.

Apparently MacFixit or Experts Exchange (i forget which) has a
solution but its only available to paid subsribers. If anyone has an
account and can "check" - that would be very useful. This is such a
common issue that people need to know the answer.

Look forward to seeing the posts.

Take care.

J.
 
J

Jon W

:: UPDATE :: MacFixIt Pro (subscribe version) has a special report on
troubleshotting Office 2004. Not sure whether this will have any useful
content as I cant see it ;-)
 
T

Tom Cullen

:: UPDATE :: MacFixIt Pro (subscribe version) has a special report on
troubleshotting Office 2004. Not sure whether this will have any useful
content as I cant see it ;-)
Click to expand...

My accounts have also been giving me trouble with password authentication.
It has worked intermittently since upgrading to 2004, but suddenly today,
none of the accounts will authenticate at all.

I have not been able to identify a fix.

T
 
C

Corentin Cras-Méneur

Jon W said:
Apparently MacFixit or Experts Exchange (i forget which) has a
solution but its only available to paid subsribers. If anyone has an
account and can "check" - that would be very useful. This is such a
common issue that people need to know the answer.
Click to expand...


I searched on MFI and didn't find anything relevant :-\



Corentin
 
C

Corentin Cras-Méneur

Tom Cullen said:
My accounts have also been giving me trouble with password authentication.
It has worked intermittently since upgrading to 2004, but suddenly today,
none of the accounts will authenticate at all.

I have not been able to identify a fix.
Click to expand...

The only option I can think of is to use port-sniffing to monitor the
exchanges between Entourage and the server.
Applications like tcpflow, tcpdump (both free but command-line
applications) or Interarchy (shareware) can monitor the traffic as you
aask ENtoruage to get your mail.
Reading the log can then give you some clue as to what is going on
(don't post it directly on newsgroups as the log might contain your
login and password in clear text).

You can find more information about the procedure here:

http://www.entourage.mvps.org/troubleshoot/sniff.html


Corentin
 
Top